Dominique Gwinn
Flowery Branch
Summary
Knowledgeable Sales Manager with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Known for strong organizational skills, problem-solving ability, and effective communication. Highly reliable team player with focus on achieving timely and effective results. Skilled in scheduling, customer service, and adapting to evolving priorities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Executive
The New You
03.2021 - 03.2024
- Managed inventory and oversaw various accounts
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Consistently follow-up with customer to ensure completion and satisfaction
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Participated in trade shows and conferences
- Worked in Atlanta and Miami as required
- Communicated customer feedback and complaints to team members to promote proper resolution.
Hostess/Server
Two Urban Licks
06.2023 - 03.2024
- Efficiently managed wait times while attending to customer inquiries and concerns.
- Demonstrated strong interpersonal skills when interacting with customers.
- Resolved any customer complaints or issues quickly and professionally.
- Handled cash payments and reconciled daily transactions accurately.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
Education
High school diploma -
Boiling Springs High School
Spartanburg, SCBachelor's degree - Business
University of Kentucky
Lexington, KY05.2019
Skills
- Account Management
- Organizational skills
- Time management
- Negotiation
- Inside sales
- Computer skills
- Supervising experience
- Communication skills
- Microsoft Office
- Analysis skills
- Project management
- Customer service
- Phone etiquette
Certification
- Life & Health Insurance License
- First Aid Certification
Timeline
Hostess/Server
Two Urban Licks
06.2023 - 03.2024
Sales Executive
The New You
03.2021 - 03.2024
Bachelor's degree - Business
University of Kentucky
High school diploma -
Boiling Springs High School
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