Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Lepper

Braselton

Summary


Knowledgeable People Leader with thorough understanding of retail operations, encompassing inventory management, staff training, and customer satisfaction. Successfully led teams to enhance store performance and implement strategic initiatives. Demonstrated strong leadership and problem-solving skills to drive sales and improve operational efficiency. Focused on fostering collaborative work environment with strong organization and interpersonal skills.

Overview

15
15
years of professional experience

Work History

Store Director

Target
04.2021 - Current
  • Oversaw $40M store with 100+ employees, directing strategic operations, financial planning, and leadership development
  • Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
  • Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
  • Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
  • Established clear communication channels between departments within the store to facilitate smooth day-to-day operations.

Executive Team Leader - Guest Experience

Target
03.2019 - 03.2021
  • Led a team of 40+ advocates and leaders in new Company Service and Engagement role. Responsible for all Guest Experience results, store brand, and overall engagement of Top 100 Back to College store earning over $50M annually.
  • Streamlined guest checkout process for a more efficient experience, resulting in increased positive guest sentiments.
  • Implemented a comprehensive staff training program that focused on customer service skills, boosting overall client satisfaction ratings.
  • Enhanced guest satisfaction by implementing effective strategies to address customer feedback and concerns.
  • Managed the resolution of complex guest issues, ensuring timely response and satisfactory outcomes for all parties involved.
  • Established a culture of accountability among team members, empowering them to take ownership over their individual contributions while also fostering collaboration toward shared objectives.
  • Led cross-functional teams in developing comprehensive plans for continuous improvement in the areas of guest services and operations management.
  • Oversaw daily operations within the department, ensuring adherence to budgetary constraints while maintaining high-quality service standards.
  • Conducted regular evaluations of team performance, providing constructive feedback and guiding improvements where necessary.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Trained and coached team members on Target Loyalty programs and initiatives, and active selling techniques to drive revenue through repeat traffic and increased basket size.

Associate Manager

Banana Republic
02.2010 - 03.2019
  • Implemented innovative visual displays that captured attention and boosted sales significantly.
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
  • Increased sales by developing and implementing successful merchandising strategies.
  • Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
  • Managed inventory levels effectively to minimize stock shortages and overstocks.
  • Optimized store displays and appearance via strategic merchandising.
  • Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
  • Oversaw training and onboarding process for all newly hired employees.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
  • Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Business

Georgia Southern University
Statesboro
01-2010

Skills

  • Sales leadership
  • Vendor relationship development
  • Work Planning and Prioritization
  • Operations management
  • Brand awareness
  • Strategic planning
  • Merchandise planning
  • Account management

Timeline

Store Director

Target
04.2021 - Current

Executive Team Leader - Guest Experience

Target
03.2019 - 03.2021

Associate Manager

Banana Republic
02.2010 - 03.2019

Business

Georgia Southern University

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Dominique Lepper