Dominique Rosa

Delinquency & Rent Collection Oversight

• Monitor resident accounts and proactively manage rent collection efforts.
• Issue late notices and assist with the eviction process as needed, with a focus on minimizing loss while maintaining professionalism.
• Maintain accurate financial records, and report delinquency trends to the property manager.

Resident Relations & Retention

• Serve as the primary liaison between residents and property leadership, ensuring concerns are addressed promptly and with empathy.
• Mediate disputes between residents.
• Actively resolve complaints to promote resident satisfaction and lease renewal.

Community Engagement & Event Coordination

• Organize and execute monthly resident events.
• Measure event participation and gather resident feedback to refine future engagement efforts.
• Boost community ratings (Google, Kingsley, Apartments.com etc.) through consistent, meaningful interaction.

Cross-Team Communication & Collaboration

• Partner closely with the leasing team to support move-ins, renewals, and resident onboarding.
• Communicate resident feedback and service requests clearly to the maintenance team.
• Help ensure seamless operations between departments to improve the overall resident experience.

Team Leadership and Training

• Supervise and mentor leasing agents, ensuring they meet performance goals.
• Provide regular training on leasing techniques, compliance, and customer service.
• Motivate the team with recognition and coaching.

Customer Relationship Management

• Ensure high-quality customer service across all leasing touchpoints.
• Handle escalated customer complaints or difficult leasing situations.
• Build long-term relationships with tenants to encourage renewals and referrals.

Leasing Process Oversight

• Oversee all leasing activities from inquiry to move-in.
• Review and approve lease agreements and ensure all paperwork is complete and compliant.
• Manage fair housing compliance and legal leasing procedures.

Client Engagement & Relationship Building

• Greet potential tenants warmly and make them feel welcome.
• Ask open-ended questions to understand what they’re really looking for.
• Build trust by being knowledgeable, honest, and responsive.

Property Tours & Sales

• Conduct professional, engaging tours that highlight the best features.
• Customize your tour based on the prospect’s needs and lifestyle.
• Answer questions clearly and persuasively.

Follow-Ups & Lead Conversion

• Promptly follow up with leads via phone, email, and text.
• Use lead-tracking software (Funnel) to stay organized.