Dominique Thomas
Lithonia,GA
Summary
Results-oriented professional with over 10 years of experience in customer service, sales, and team leadership. Proven ability to address customer needs and drive revenue growth through innovative strategies and relationship management. Skilled in fostering team engagement, streamlining operations, and achieving performance targets. Proficient in leveraging data-driven insights to enhance decision-making and implement scalable solutions. Seeking a remote leadership role where expertise in team building, employee development, and strategic planning can drive organizational success.
Overview
7
7
years of professional experience
Work History
Suppression Service Manager
Johnson Controls
12.2021 - 04.2024
- Directed and motivated a team of 8 employees, ensuring compliance with safety standards and company policies in all operational areas
- Boosted overall sales by 10% through quick response to service requests and innovative solutions
- Implemented performance benchmarks, facilitated regular safety meetings, and conducted on-the-job training to enhance team efficiency
- Spearheaded customer retention strategies, resolving complaints effectively to build trust and long-term relationships
- Maintained seamless inventory management by monitoring stock levels and aligning supply needs with project requirements
Preventative Service Sales Executive
Johnson Controls
04.2018 - 06.2021
- Consistently exceeded sales targets, achieving an average of 85-120% of monthly quotas by cultivating and securing 15+ new customer accounts per quarter while maintaining a 95% retention rate for existing clients.
- Conducted market analysis that led to the implementation of new strategies, resulting in a 25% increase in revenue and a 15% improvement in profit margins year over year.
- Facilitated weekly team meetings that reduced the average sales cycle by 20%, from 36 to 45 days, by addressing obstacles and optimizing processes from prospecting to closing.
- Collaborated with internal and external stakeholders to develop cost-efficient solutions, saving an average of $50,000 annually while maintaining profitability.
- Presented customized sales solutions to prospective clients, closing 80% of high-value deals by emphasizing product value and delivering tailored benefits.
Service Coordinator
Johnson Controls
01.2017 - 10.2017
- Designed and implemented personalized service plans that aligned with customer objectives, resulting in a 30% improvement in customer satisfaction scores and a 20% increase in repeat business.
- Organized detailed timelines and maintenance schedules, improving system performance efficiency by 25% and reducing downtime by 15%.
- Acted as a liaison between clients and service teams, facilitating the resolution of 95% of service requests within 48 hours and ensuring task delegation aligned with priorities.
- Strengthened customer satisfaction by resolving issues proactively, leading to a 10% decrease in customer complaints and a 15% boost in Net Promoter Scores (NPS).
- Ensured compliance with regulatory requirements, achieving 100% compliance in audits and securing all necessary permits within project timelines.
Education
Graphic Design -
The Art Institute of Atlanta
Atlanta, GAContinuing Education - American Sign Language
Clayton State University
Atlanta, GACosmetology Education -
Atlanta Technical College
Atlanta, GASkills
- Team Leadership & Development
- Customer Relationship Management (CRM)
- Salesforce
- Oracle
- Strategic Planning & Execution
- Performance Optimization
- Service Quality Management
- Microsoft 365
- Adobe Suites
- Microsoft Office 365
- Avaya Operating Systems
Accomplishments
- Increased department efficiency by training and mentoring new hires, fostering a culture of collaboration and productivity.
- Delivered a 10% revenue increase by implementing a customer-focused service model.
- Recognized for cultivating high-performing teams and exceeding service quality benchmarks.
Timeline
Suppression Service Manager
Johnson Controls
12.2021 - 04.2024
Preventative Service Sales Executive
Johnson Controls
04.2018 - 06.2021
Service Coordinator
Johnson Controls
01.2017 - 10.2017
Graphic Design -
The Art Institute of Atlanta
Continuing Education - American Sign Language
Clayton State University
Cosmetology Education -
Atlanta Technical College
www.loladicatpublishing.com
As the Owner and Author at Lola Dicat Publishing, I am dedicated to empowering women, particularly Black women, through personalized coaching, engaging workshops, and insightful seminars. I author transformative books that focus on financial empowerment, career growth, and wealth-building, providing actionable strategies to help women achieve their goals. Through my leadership and writing, Lola Dicat Publishing serves as a platform to inspire and equip women to embrace their full potential and create lasting success.
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