Dominique Williams
Atlanta
Summary
Customer Service Professional experienced in delivering effective service solutions and enhancing customer interactions. Achieved high levels of customer satisfaction through conflict resolution and proactive problem-solving. Focused on contributing to team success and meeting organizational goals in a dynamic environment.
Overview
7
7
years of professional experience
Work History
Expo Host
Louisiana Bistreaux
Dunwoody, GA
10.2023 - 05.2026
- Engaged guests with informative presentations and interactive experiences, improving overall event satisfaction.
- Coordinated setup of promotional displays and equipment for special events, enhancing event visibility.
- Managed time during busy periods, ensuring consistent quality service delivery.
- Efficiently maintained a safe and orderly environment throughout the expo.
- Maintained clean and inviting dining spaces, contributing to a positive overall impression of the event venue.
- Collaborated with kitchen staff to ensure timely preparation and presentation of menu items.
Merchandiser
SAM'S CLUB
Duluth, GA
08.2021 - 10.2023
- Developed visual merchandising strategies to enhance customer engagement and drive sales.
- Conducted regular audits of product displays, ensuring compliance with company standards.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Ensured products were correctly located and adequately stocked for customer access.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Utilized pallet jacks and forklifts to move products and merchandise from the backroom to the sales floor.
Shift Leader ( SEASONAL )
The Children's Place Outlet
Lawrenceville, GA
05.2022 - 08.2023
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Implemented visual merchandising strategies to create engaging store displays, improving customer experience.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
Freight Team Associate
THE HOME DEPOT
Lawrenceville, GA
02.2019 - 08.2021
- Unloaded and organized freight shipments, ensuring timely product availability for customer needs.
- Lifted and moved items weighing 50 pounds or more, supporting efficient workflow throughout shifts.
- Operated pallet jacks and ballymores to move freight from the backroom to the department floor.
- Broke down, re-packaged, and shrink-wrapped pallets to optimize storage and transportation processes.
- Monitored compliance with safety regulations during freight handling activities, promoting a safe work environment.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking the system for inventory.
Education
High School Diploma -
BERKMAR HIGH SCHOOL
Lilburn, GASkills
- Customer service
- Exceptional communication
- Strong organizational skills
- Effective time management
- Multitasking
- Teamwork and collaboration
- Problem-solving
- Dynamic presence
Timeline
Expo Host
Louisiana Bistreaux
10.2023 - 05.2026
Shift Leader ( SEASONAL )
The Children's Place Outlet
05.2022 - 08.2023
Merchandiser
SAM'S CLUB
08.2021 - 10.2023
Freight Team Associate
THE HOME DEPOT
02.2019 - 08.2021
High School Diploma -
BERKMAR HIGH SCHOOL
ADDITIONAL EXPERIENCE
Earlier experiences include cash handling, fast-food operations and grocery retail. Throughout I maintained roles that would help build my communication and customer service skills, while also strengthening my multitasking and organizational work ethic. Obtained a variety of knowledge that would help me better perform the task at hand or the job overall as well as prep me for the future opportunities .