Dominique Williams
Atlanta
Summary
Dedicated professional with over 10 years of customer service, operations, and administrative support experience. Skilled in communication, organization, problem-solving, and managing multiple responsibilities in fast-paced environments. Strong ability to build relationships, maintain accuracy, and deliver efficient, high-quality results with professionalism and attention to detail.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
State Farm
BLOOMINGTON,
10.2023 - 04.2026
- Investigated claims by gathering relevant documentation and evidence.
- Reviewed insurance claims for accuracy and completeness.
- Communicated with policyholders to explain claim processes and requirements.
- Maintained accurate documentation of all claim activity within designated system.
- Managed case files using company-specific software for documentation.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
Merchandiser
SAM'S CLUB
08.2021 - 10.2023
- Developed visual merchandising strategies that increased customer engagement and sales.
- Conducted audits of product displays to ensure compliance with company standards and improve visual appeal.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Ensured products were correctly located and adequately stocked for customer access.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to enhance product displays and inform customers effectively.
- Utilized pallet jacks and forklifts to move products and merchandise from the backroom to the sales floor.
Shift Leader ( SEASONAL )
The Children's Place Outlet
05.2022 - 08.2023
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained new employees and delegated tasks to enhance team efficiency.
- Resolved customer complaints and provided solutions, contributing to customer satisfaction.
- Managed inventory and ordered supplies, ensuring location remained well-stocked.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Implemented visual merchandising strategies to create engaging store displays, improving customer experience.
Freight Team Associate
THE HOME DEPOT
02.2019 - 08.2021
- Unloaded and organized freight shipments, ensuring timely product availability for customer needs.
- Lifted and moved items weighing 50 pounds or more to maintain smooth workflow during shifts.
- Operated pallet jacks and ballymores to move freight from the backroom to the department floor.
- Broke down, re-packaged, and shrink-wrapped pallets to streamline storage and transportation.
- Monitored compliance with safety regulations during freight handling to ensure a safe work environment.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking the system for inventory.
Education
High School Diploma -
BERKMAR HIGH SCHOOL
Lilburn, GASkills
- Claim analysis
- Documentation management
- Customer relationship management
- Customer service
- Exceptional communication
- Strong organizational skills
- Effective time management
- Multitasking
- Teamwork and collaboration
- Problem-solving
- Professional demeanor
Volunteer work
JUNIOR ACHIEVEMENT (2024)
- Led workshops to educate volunteers on effective communication and teamwork strategies.
- Mentored junior volunteers, providing guidance on responsibilities and organizational values.
MILLION MEAL PACKING (2025)
- Helped create comprehensive program to meet packing needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
References
1. Chardonnae Calvin- (251) 307-3184, Chardicalvin2@gmail.com
- Former colleague, friend (5 years)
2. Unique Wyatt- (470) 650-0172, uniquewyatt@gmail.com.
- Former colleague, friend (7 years)
3. Jamine Stover, (678) 274-8997, jasmineg011@yahoo.com
- former colleague / manager ( 15 years )
ADDITIONAL EXPERIENCE
My earlier experiences include cash handling, fast-food operations and grocery retail. Throughout I've held roles that would strengthen my attention to detail, my communication as well as my customer service skills, while also maintaining my multitasking and organizational work ethic. I obtained a variety of knowledge that would help me understand the task at hand and better perform in the job role overall; obtaining the necessary tools and skillsets for future opportunities .
Timeline
Claims Adjuster
State Farm
10.2023 - 04.2026
Shift Leader ( SEASONAL )
The Children's Place Outlet
05.2022 - 08.2023
Merchandiser
SAM'S CLUB
08.2021 - 10.2023
Freight Team Associate
THE HOME DEPOT
02.2019 - 08.2021
High School Diploma -
BERKMAR HIGH SCHOOL