Dominique Wright
Stockbridge
Summary
Dynamic Field Service Technician with a proven track record at Esp Enterprises, excelling in troubleshooting and repair of complex systems. Recognized for enhancing operational efficiency through preventive maintenance and fostering teamwork. Skilled in technical troubleshooting and committed to delivering exceptional customer service, ensuring high-quality performance in every installation.
Overview
7
7
years of professional experience
Work History
Field Service Technician
Esp Enterprises
04.2021 - 08.2025
- Diagnosed and resolved technical issues in field installations, ensuring operational efficiency.
- Conducted routine maintenance and inspections on equipment, enhancing reliability and performance.
- Collaborated with engineering teams to implement product improvements based on field data feedback.
- Trained new technicians on proper service protocols and safety procedures, fostering team competency.
- Complete preventive maintenance and system upgrades.
- Perform on site service, troubleshooting , and repair of fare collection equipment .
- Read and interpret schematics, wiring diagrams , engineering drawings , and technical manuals.
Cable Installation Technician
AT&T
02.2018 - 03.2021
- Assisted in installation and troubleshooting of cable systems for residential customers.
- Learned and adhered to safety protocols while handling tools and equipment.
- Supported team members in connecting cables and ensuring optimal signal quality.
- Gained experience with testing equipment to verify system performance post-installation.
- Ability to lift 60 lbs - some ladders weighing 50-60 pounds or more .
- Identifying wire and cable colors
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
Education
Associate of Science - Business Administration
Middle Georgia State University
Macon, GA02-2026
High School Diploma -
Booker T. Washington High School
Atlanta,GA05-2018
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Preventive Maintenance
- Customer service
- Technical troubleshooting
- Teamwork and coordination
- Repair and installation
- Heavy lifting
- Courteous and professional
- Equipment inspection
Timeline
Field Service Technician
Esp Enterprises
04.2021 - 08.2025
Cable Installation Technician
AT&T
02.2018 - 03.2021
Associate of Science - Business Administration
Middle Georgia State University
High School Diploma -
Booker T. Washington High School