Domonique Adam
Norcross
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and excellent time management. Detail-oriented professional with strong organizational skills. Ability to handle assigned projects with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HCC Coder
CSI Companies/Episource
09.2024 - Current
- Perform Code abstractions of medical records to ensure ICD-10-CM coder are accurately assigned and supported by clinical documentation
- Identify diagnosis and chart level impairments and documentation improvement opportunities for provider education.
- Maintain current knowledge of ICD-10-CM code, CMS documentation requirements, state and federal regulations.
Internal Technical Representative
Comcast
10.2017 - Current
- Assessed business requirements
- Reconciled billing discrepancies with regulatory agencies and finance department.
- Process orders for new and replacement equipment.
- Handle escalated account issues.
- Agent chat support
- Collaborated with cross-functional teams to develop innovative solutions for customer problems.
- Resolved complex technical issues for clients, resulting in increased product reliability.
Customer Service Representative
Alorica
08.2015 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Upgrading and/or downgrading customer services after effectively reviewing their needs.
- provided accurate and cost efficient options better serve the customer/
Education
High School Diploma - Academy of Biomedical Careers
American Senior High School Adult Education
Hialeah, FL06.2013
Skills
- Service Quality
- Customer Account Management
- Case Support
- Billing Procedures
- Client Inquiries
- Reviewing Client Information
- Customer Experience
- Reading Comprehension
- Medical Terminology
- Computer Literacy
- HIPAA
- Medicaid Knowledge
- Medical Records
- ICD-10 Proficiency
- Diagnostic Coding Abilities
- Risk Adjustment Understanding
Certification
AAPC
- Licensed Certified Risk Adjustment Coder
Timeline
HCC Coder
CSI Companies/Episource
09.2024 - Current
Internal Technical Representative
Comcast
10.2017 - Current
Customer Service Representative
Alorica
08.2015 - 03.2016
High School Diploma - Academy of Biomedical Careers
American Senior High School Adult Education
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