Donavon Laird
Assistant Business Manager
Atlanta
Summary
I aim to obtain the Assistant, or Business Manager position, allowing me to fully utilize my business financial, operational development, resident retention & relations, and delinquency minimization skills acquired from previous professional experiences and to use those skills to continue growing within the Company.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Willow Bridge
02.2024 - Current
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
Project Manager
Infinity Roofing & Siding
10.2023 - Current
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Assistant Property Manager
BH Management Services
07.2017 - 09.2023
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Followed up on delinquent tenants and coordinated collection procedures.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cross trained on Property Manager functions and acts in that capacity in managers absence.
- Maintained lower than 5% delinquency for 6 consecutive months achieving lowest delinquency for my region.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Education
High School Diploma -
Southgate Highschool
Southgate, MI 05.2001 -
Skills
- Resident Retention
- Resident Relations
- Analyzing & Forecasting
- Occupancy Trends
- Delinquency Prevention & Minimization
- Vacancy Prevention & Minimization
Telephone and email etiquette
Property tours and inspections
Tenant issue resolution
Staff Management
Property Inspections
Record Keeping
Yardi
AMSI
MRI accounting software
Timeline
Assistant Property Manager
Willow Bridge
02.2024 - Current
Project Manager
Infinity Roofing & Siding
10.2023 - Current
Assistant Property Manager
BH Management Services
07.2017 - 09.2023
High School Diploma -
Southgate Highschool
05.2001 -