Donavon Rhodes
Atlanta
Summary
Detail-oriented and self-motivated professional with expertise in bankruptcy intake, case management, and high-volume legal workflows. Skilled in opening, reviewing, and processing legal referrals with precision and timeliness. Proficient in document management, PACER, client systems interpretation, and case tracking using various legal and administrative software tools. Excels in fast-paced, remote environments, bringing strong analytical, problem-solving, and organizational skills. Committed to maintaining compliance, accuracy, and exceptional service delivery across legal and administrative functions.
Overview
13
13
years of professional experience
Work History
Multi-Site Manager
Refined Parking Solutions
Atlanta
11.2021 - Current
- Manage daily intake and operational workflows, ensuring high-volume tasks are completed with accuracy and timeliness.
- Oversee document intake processes, reviewing and verifying accuracy against client and court requirements.
- Communicate with clients, staff, and attorneys to resolve inquiries and ensure proper case progression.
- Implement process improvements to streamline workflow efficiency and enhance compliance.
- Train and support team members in administrative procedures, data management, and client systems.
Administrative Coordinator
GPLA Structural Engineers and Builders
Baltimore
04.2017 - 11.2021
- Reviewed and processed large volumes of incoming legal referrals and documentation.
- Utilized multi-client systems to download, organize, and verify information for accurate case handling.
- Forwarded completed files to attorneys and departments, ensuring compliance with SOPs and client requirements.
- Maintained accurate records, performed follow-ups on missing documentation, and ensured deadlines were met.
- Collaborated across teams to ensure timely handling of cases in a fast-paced environment.
Customer Service / Data Specialist
Reli Group Inc.
Baltimore
08.2012 - 02.2017
- Handled high-volume client requests, ensuring accuracy and efficiency in data entry and intake processing.
- Processed sensitive information while maintaining compliance with data protection and confidentiality standards.
- Provided client support via email, phone, and digital platforms, ensuring professional and timely responses.
- Identified workflow inefficiencies and implemented improvements, increasing team productivity and accuracy.
Education
Associate of Science - Information And Computer Systems
Johnson C. Smith University
Charlotte, NC05-2014
High School Diploma -
South Central High
Winterville, NCSkills
- Bankruptcy Intake & Legal Case Management
- Document Review & Verification
- PACER & Client Systems Interpretation
- Compliance & Standard Operating Procedures (SOPs)
- High-Volume Referral & Data Processing
- Microsoft Office Suite: Word, Excel, Outlook
- Remote Collaboration & Workflow Optimization
- Written & Verbal Communication Skills
- Attention to Detail & Multi-tasking
- Process Improvement & Problem Solving
- Legal Case Management Systems
- PACER & Client Document Systems
- Internet Research & Data Management Tools
- Remote Work & Collaboration Platforms
Accomplishments
- Successfully managed intake and processing of high-volume legal referrals with 100% accuracy.
- Streamlined administrative workflows, improving case turnaround time and client satisfaction.
- Recognized for exceptional communication skills and cross-departmental collaboration.
Timeline
Multi-Site Manager
Refined Parking Solutions
11.2021 - Current
Administrative Coordinator
GPLA Structural Engineers and Builders
04.2017 - 11.2021
Customer Service / Data Specialist
Reli Group Inc.
08.2012 - 02.2017
Associate of Science - Information And Computer Systems
Johnson C. Smith University
High School Diploma -
South Central High
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