DONNA CASON
Newnan,GA
Summary
Highly Versatile and Dedicated Medical Professional offering a 26-year record of clinical and administrative excellence within fast-paced physician and clinic settings. Proficient across both clinical support (e.g., Chairside Assisting, Specimen Collection, Vaccination Administration) and critical back-office functions (e.g., Medical Records, ICD-10 Coding, Phone Triage, Calendar Management).
Possessing exceptional attention to detail, problem-solving abilities, and robust knowledge of HIPAA/EHR systems. Committed to continuous learning and adaptation, with a comprehensive skill set ready to deliver immediate value in a challenging and growth-oriented medical practice.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Owner
Self
12.2020 - Current
- Managed daily financial transactions, ensuring accuracy and compliance with regulations.
- Cultivated relationships with suppliers to secure favorable terms and enhance product offerings.
- Oversaw inventory management processes, optimizing stock levels to reduce costs and improve efficiency.
- Developed and implemented operational strategies to enhance overall business performance.
Allergy Technician
Universal Allergy Solutions
02.2017 - 03.2020
- Demonstrated high-level specialty competence by aseptically mixing, calculating, and preparing over 100 patient-specific allergy serum vials annually, ensuring dosing accuracy and minimizing waste.
- Successfully administered allergy injections daily, maintaining patient safety and observing post-injection monitoring protocols.
- Spearheaded the supply chain and inventory management for a high-volume Allergy Clinic, successfully coordinating the ordering of specialty temperature-sensitive serums
Certified Surgical Technologist
Piedmont Newnan Hospital
11.2008 - 08.2014
- Consistently upheld the highest standards of infection control, mastering advanced aseptic techniques and meticulous draping procedures to ensure 100% compliance with surgical standards and minimize risk across all cases.
- Executed advanced specialized clinical tasks, including immediate post-operative wound care and musculoskeletal stabilization, ensuring precise patient care transition from the OR.
- Provided expert intraoperative support as a Surgical Technologist for diverse surgical procedures annually, expertly prepping the patient, maintaining the sterile field, and anticipating the surgeon's needs across a variety cases.
Medical Assistant
Summit Urgent Care
10.2005 - 04.2025
- Supported providers by coordinating and assisting with patient examinations and procedures daily, optimizing clinical flow and reducing provider administrative load.
- Conducted intake assessments, recorded vital signs, and updated medical records efficiently. Conducted thorough intake for 40+ patients per shift, efficiently recording vital signs and updating medical histories with accuracy directly into the EHR system.
- Administered medications and vaccinations per established protocols to ensure patient safety. Administered medications and vaccinations monthly maintaining rigorous safety standards and achieving a zero-error administration rate.
- Expertly obtained comprehensive medical histories and medication lists from all new and established patients, ensuring providers had all critical data necessary for accurate diagnostic decision-making.
- Directed the efficient flow of patients between waiting areas and exam rooms, managing expectations and preparing the room setup to maintain a tight schedule.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis. In-house laboratory tests daily and prepared all biological specimens for external analysis, ensuring compliance with strict handling and shipping protocols.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses. Proficiently executed specialized diagnostic testing, including EKGs and spirometry, reporting preliminary results promptly to aid in accurate diagnoses.
Education
Bachelor of Science - Biology
University of West Georgia
Carrollton, GA12.2016
Associate's Degree - Applied Science (Surgical Technologist)
Griffin Technical College
Griffin, GA03.2009
Skills
- Electronic Health Records (EHR) Management
- HIPAA & Compliance: Achieving HIPAA Compliance
- Software Proficiency: Microsoft Office, Google Drive, Productivity software, Windows, Computer operation/literacy
- Front/Back Office: Front desk, Medical administrative support, Filing, Typing
- Communication Systems: Multi-line phone systems, Phone etiquette, Phone triage
- Specialty Experience: Urology, Ophthalmology, Gastroenterology, Allergy care, OR experience, Medical laboratory work
- Assisting & Procedures: Chairside assisting, Dental assisting, Specimen collection / processing, Vaccination administration, Medical equipment sterilization
- Patient Management: Patient interaction, Triage, Medical terminology, Medical records, First aid, CPR
- Coding & Documentation: ICD-10, Grammar Experience, Writing skills
- Office Management: Medical office management, Office management, Office experience, Physician office experience
- Financial Processing: Sales/Cash/Financial transaction processing, Bookkeeping
- Insurance & Authorization: Insurance prior authorization
- Resource Management: Budgeting, Management, Human resources
- Team Dynamics: Teamwork and collaboration, Team management, Collaborate with healthcare professionals
- Soft Skills: Communication skills, Problem-solving, Organizational skills, Public relations
- Adaptability: Flexible and adaptable, Eager to learn
- General: Time management, Calendar management, Attention to detail, Event planning, Map reading, Surgery, Experience with children, Animal care, Animal welfare, Pet care, Outdoor work
Certification
- Certified Surgical Technologist
Timeline
Business Owner
Self
12.2020 - Current
Allergy Technician
Universal Allergy Solutions
02.2017 - 03.2020
Certified Surgical Technologist
Piedmont Newnan Hospital
11.2008 - 08.2014
Medical Assistant
Summit Urgent Care
10.2005 - 04.2025
Bachelor of Science - Biology
University of West Georgia
Associate's Degree - Applied Science (Surgical Technologist)
Griffin Technical College