DONNA COOKE
ACCOUNT MANAGER
5749 Pine Oak Dr, Peachtree Corners
Summary
Dynamic Account Manager with a proven track record at AT&T, enhancing client satisfaction and retention through exceptional service and relationship building. Expert in account development and negotiation, adept at collaborating for business growth. Demonstrates strong teamwork, ensuring client needs are met with innovative solutions.
Overview
37
37
years of professional experience
Work History
ACCOUNT MANAGER
AT&T
07.2005 - 12.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Renewed and maintained account contracts
- Resolved all billing issues and concerns
- Placed orders for new installations and upgrades
- Consultative selling within customers base
ACCOUNT MANAGEMENT RESIDENTIAL/BUSINESS SERVICE
AT&T
09.1987 - 04.2005
- Strengthened client relationships by providing exceptional account management and timely issue resolution.
- Collaborated closely with senior leadership to establish account priorities aligning with overall business objectives.
- Provided expert guidance on company products and services, positioning clients for optimal results.
- Managed complex sales cycles, strategically navigating negotiations for mutually beneficial outcomes.
Education
Associate of Science -
AUBURN HILLS COMMUNITY COLLEGE
Auburn Hills, MI 05.2001 -
Skills
Account management
Teamwork and collaboration
Account development
Expert Customer service
Client relationship building
Account servicing
Business development
Project management
Contract negotiation
Order processing
Timeline
ACCOUNT MANAGER
AT&T
07.2005 - 12.2024
Associate of Science -
AUBURN HILLS COMMUNITY COLLEGE
05.2001 -
ACCOUNT MANAGEMENT RESIDENTIAL/BUSINESS SERVICE
AT&T
09.1987 - 04.2005
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