Donna Cooper
Atlanta
Summary
Accomplished professional with a proven track record of managing end-to-end revenue cycle operations, optimizing billing and coding accuracy, and driving compliance, workflow efficiency, and financial performance across multi-site healthcare organizations. Adept at managing end-to-end revenue cycle processes, improving claim accuracy, and streamlining payment collections. I am skilled at implementing coding standards, enforcing regulatory compliance, and training staff in best practices. Experienced in analyzing financial and operational data, developing workflow efficiencies, and supporting executive decision-making and Credentialing. Proficient at aligning staffing to operational demand, mitigating documentation errors, and enhancing revenue capture. Demonstrated ability to standardize policies, optimize EHR systems, and elevate departmental performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Human Resources
Hope Neurological & Medical Services
Atlanta
01.2024 - Current
- Lead organizational change initiatives, including policy rollouts and return-to-office programs, ensuring smooth adoption and improved team alignment.
- Enhance talent acquisition outcomes by aligning hiring strategies with business objectives, optimizing salary structures, and supporting leadership in high-impact recruitment decisions and provider credentialing.
- Optimized workforce and HR strategy, improving staffing efficiency and aligning talent with organizational goals.
- Reduced turnover and boosted engagement through performance management, coaching, and cross-training.
- Mitigated compliance risks by developing and enforcing HR policies and following federal, state, and HIPAA regulations.
- Resolved complex employee relations cases, fostering a professional high-performing workplace culture.
- Enhanced executive decisions using workforce analytics, turnover insights, and staffing metrics to guide talent strategy.
- Streamlined HR operations in recruitment, onboarding, compensation, benefits, and compliance for faster hiring and consistent experiences.
Revenue Cycle Manager
Wake Spine & Pain Specialist
Raleigh
01.2018 - 01.2023
- Maintained compliance and reduced documentation errors by performing monthly audits of physician records.
- Improved departmental efficiency by overseeing daily billing and front desk operations, streamlining processes, and ensuring consistent quality performance.
- Informed executive decisions by generating weekly and monthly financial reports and analyzing operational trends.
- Increased productivity by developing workflow enhancements and aligning staffing to peak demand periods.
- Enhanced cash flow by collecting outstanding balances at the point of service, improving revenue capture.
- Boosted staff motivation and skills by designing incentive programs and delivering targeted training presentations.
- Reduced claim errors and improved compliance by implementing insurance guideline training for providers and staff.
- Increased team efficiency and performance by analyzing workflow reports and applying data-driven process improvements.
Revenue Cycle Manager
Halifax Regional Medical Center
Halifax
01.2015 - 01.2018
- Optimized division-wide cash flow and financial performance by directing billing, payments, and receivables operations.
- Drove operational excellence by leading performance improvement initiatives and implementing corrective action processes.
- Elevated team capabilities and productivity through the design and delivery of targeted training programs.
- Strengthened revenue integrity by managing payer credentialing, contract negotiations, and payment reviews.
- Ensure consistent performance and accountability by conducting regular team meetings and monitoring adherence to timelines and standards.
- Improved department performance and outcomes by establishing and executing strategic operational plans.
- Standardized revenue cycle processes and policies, enhancing consistency, compliance, and operational efficiency.
- Increased key performance metrics through trend analysis, management reporting, and data-driven decision-making.
- Streamlined revenue operations by overseeing EHR conversion and optimizing workflows for claims, referrals, and payment posting.
Director, Patient Financial Services
Planned Parenthood
Baltimore
01.2013 - 01.2015
- Directed revenue cycle operations across multiple locations, creating system-wide policies and procedures that improved efficiency and consistency.
- Supported executive decision-making by providing monthly budget analyses, forecasts, and financial reporting.
- Maintained compliance with financial guidelines while driving strategic planning and budget optimization and provider credentialing.
- Strengthened talent acquisition by partnering with HR to recruit high-value candidates aligned with targeted competencies.
- Enhanced staff compliance and safety awareness by organizing HIPAA, OSHA, and risk management training seminars.
- Improved operational integrity and regulatory adherence by implementing clinic management practices compliant with rules.
- Increased financial security and accountability by developing advanced cash handling policies and internal controls.
- Maximized revenue integrity and operational performance by overseeing credentialing, billing, and front desk functions.
Education
Bachelor of Business Administration -
North Carolina Wesleyan College
Associate of Applied Science - Healthcare Management Technology
Pitt Community College
Skills
- Revenue Cycle Management & Optimization
- Medical Billing & Coding Compliance
- Claims Processing & Payment Posting
- Insurance Credentialing & Payer Relations
- Financial Reporting & Data Analysis
- Workflow & Process Improvement
- Regulatory Compliance
- Staff Training & Performance Development
- Policy Development & Implementation
- EHR System Optimization & Conversion
- Patient Financial Services Management
- Cross-Functional Team Leadership
- Provider Credentialing
Certification
Certified Professional Coder (CPC), AAPC
Core Profiencies
- Revenue Cycle Management & Optimization
- Medical Billing & Coding Compliance (CPC Certified)
- Claims Processing & Payment Posting
- Insurance Credentialing & Payer Relations
- Financial Reporting & Data Analysis
- Workflow & Process Improvement
- Regulatory Compliance (HIPAA, OSHA)
- Staff Training & Performance Development
- Policy Development & Implementation
- EHR System Optimization & Conversion
- Patient Financial Services Management
- Cross-Functional Team Leadership
- Provider Credentialing
Timeline
Director of Human Resources
Hope Neurological & Medical Services
01.2024 - Current
Revenue Cycle Manager
Wake Spine & Pain Specialist
01.2018 - 01.2023
Revenue Cycle Manager
Halifax Regional Medical Center
01.2015 - 01.2018
Director, Patient Financial Services
Planned Parenthood
01.2013 - 01.2015
Bachelor of Business Administration -
North Carolina Wesleyan College
Associate of Applied Science - Healthcare Management Technology
Pitt Community College