Donna Fisher
Clayton,GA
Summary
Dynamic Grill Manager with a proven track record at McDonald's Restaurant, excelling in food safety compliance and employee training. Recognized for enhancing team performance and reducing waste through effective scheduling and resource management. Committed to fostering a positive work environment while driving sales growth and customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Grill Manager
McDonald's Restaurant
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Back of House Manager
Lake Burton Bar and Grill
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
Shift Manager
Taco Bell
01.2020 - 09.2024
- Oversaw daily operations to maintain adherence to food safety protocols.
- Trained and mentored team members to enhance service quality and efficiency.
- Managed inventory levels, coordinating orders to minimize shortages and waste.
- Implemented scheduling adjustments to optimize labor costs while maintaining service standards.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Conducted performance evaluations, providing constructive feedback to improve staff productivity.
- Streamlined communication between front-line staff and management for better workflow coordination.
- Analyzed sales data to identify trends, informing promotional strategies and staffing decisions.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Assistant Manager
Royal Foods
01.2019 - 12.2022
- Supervised daily operations, ensuring compliance with food safety and sanitation standards.
- Secured ongoing customer satisfaction by handling concerns in a timely and professional manner.
Shift Manager
McDonald's Restaurant
01.2000 - 12.2017
- Ensured customer satisfaction through timely and professional resolution of concerns.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
Northeast High School
North East, MD1998
Skills
- Hiring decisions
- Food preparation
- Scheduling staff
- Sanitation standards
- Food allergen safety
- Food presentation
- Food safety compliance
- Employee retention
- Delegation
- Waste reduction
- Ordering supplies
- Performance evaluations
- Cost control
- Nutrition awareness
- Grill cleaning procedures
- Grill operations expertise
- Cross-training
- Quick-learning
- Strong work ethic
- Willing to learn
- Teamwork and collaboration
- Customer service
- Team player
- Cleaning and organization
- Multitasking and organization
- Creative problem solving
- Kitchen safety
- Kitchen sanitation
- Efficient
- Safe food handling
- Adaptable
- Flexible schedule
- Food service
- Kitchen operations
- Concise time-management
- Kitchen equipment operation and maintenance
- Food storage
- Food plating and presentation
- Ingredient preparation
- Resourceful
- New hire training
- Inventory monitoring
- Order accuracy
- Interpersonal relationships
- Fryer operation
- Quality inspections
- Performance improvement
- Shift scheduling
- Inventory replenishment
- Food handler certification
- Health code compliance
- Food rotation
- Supply ordering
- Portion control
- Food safety and sanitation
- Temperature control
- Portioning
- Conflict mediation
- Food cost control
- Dish preparation
- Food safety oversight
Timeline
Shift Manager
Taco Bell
01.2020 - 09.2024
Assistant Manager
Royal Foods
01.2019 - 12.2022
Shift Manager
McDonald's Restaurant
01.2000 - 12.2017
Grill Manager
McDonald's Restaurant
Back of House Manager
Lake Burton Bar and Grill
Northeast High School
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