Donna Gentile
Duluth
Summary
Dynamic Restaurant Manager with extensive experience in optimizing operations, enhancing management practices, and elevating customer engagement. Proven track record in significantly reducing staff turnover through comprehensive training programs and the cultivation of a positive work environment. Expertise in food safety and health code compliance ensures exceptional dining experiences while maintaining operational efficiency. Results-oriented leadership, combined with exceptional communication and staff oversight skills, consistently drives profitability, team building, and revenue growth.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Assistant General Manager
Café Intermezzo
Alpharetta & Dunwoody, GA
04.2026 - Current
- Maintained strict compliance with health and safety regulations, conducting regular inspections and implementing corrective actions.
- Optimized table turnover rates by closely monitoring dining room flow and efficiently managing reservations.
- Provided exceptional guest experience, consistently adhering to company service standards throughout all front-of-house operations.
- Enhanced team communication through regular staff meetings that promoted open dialogue and constructive feedback.
- Lowered staff turnover by implementing comprehensive training programs and fostering a positive work environment.
- Streamlined inventory management processes, reducing waste and controlling costs more effectively.
- Coordinated staff schedules to align employee availability with operational needs. practices that balanced employee needs against operational requirements.
- I identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Calculated inventory levels accurately to ensure proper stock management. and ordered appropriate supplies.
- Oversaw operations to ensure positive customer experiences in both front and back of house. by overseeing every area of FOH & BOH operations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Hospitality/Service Manager
Taco Mac Restaurant
Alpharetta, GA
11.2024 - 03.2026
- Maintained strict compliance with health and safety regulations, conducting regular inspections and implementing corrective actions.
- Optimized table turnover rates by closely monitoring dining room flow and efficiently managing reservations.
- Maintained strict compliance with health and safety regulations, conducting regular inspections and implementing corrective actions as needed.
- Enhanced team communication through regular staff meetings, fostering open dialogue and constructive feedback.
- Lowered staff turnover by implementing comprehensive training programs and cultivating a positive work environment.
- Optimized inventory management processes to minimize waste and effectively control costs.
- Streamlined inventory management processes, reducing waste and controlling costs more effectively.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Assistant General Manager
Ben’s Restaurant & Catering
New York, NY
02.2024 - 10.2024
- Solid understanding and experience with restaurant operations and staff management
- Proven ability to oversee inventory, food ordering, and supply management
- Excellent customer service record and conflict resolution skills
- Experience with restaurant health and safety regulations
- Demonstrated financial accountability, including budgeting and cost control
- Resolved customer complaints and disputes to maintain positive dining experiences.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Assigned work tasks and prepared schedules to manage staffing effectively.
- Upheld operating procedures and safety standards.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks
- Handled guest complaints quickly using great communication skills and hospitality, maintaining positive dining experience for everyone.
- Increased revenue through effective upselling and cross-selling strategies.
- Delegated tasks to team members to maintain optimal workflow.
- Enhanced customer service by implementing detailed feedback and active listening.
- Transitioned back to Georgia to be closer to family.
FOH Operations Manager (Rockefeller)
City Winery
New York, NY
06.2022 - 02.2024
- Resolved customer conflicts and settled disputes to enhance guest satisfaction.
- Handled guest complaints quickly using great communication skills and hospitality, maintaining positive dining experience for everyone.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Promoted improvements to customer service by paying attention to detail, attentive listening skills and problem solving skills.
- Coached employees on service etiquette and set clear expectations to elevate customer service quality.
- Assigned work tasks and activities, prepared schedules and managed staffing
- Handled guest complaints quickly using great communication skills and hospitality, maintaining positive dining experience for everyone.
- Upheld operating procedures and safety standards.
- Monitored employee appearance and grooming to ensure compliance with company standards.
- Enhanced customer service through attention to detail, active listening, and effective problem-solving.
BUSINESS OPERATIONS/ACCOUNTING MANAGER
BEASLEY BROADCASTING
ATLANTA, GA
01.2002 - 01.2006
- Led accounting department, overseeing accounts payable, accounts receivable, credit, and collections.
- Payroll, General Ledger, Income Statements, Profit & Loss
- Statements, Monthly & Annual Budgeting & Forecasting.
- Business Manager for Day-to-Day operations.
- Organized and managed airplay timing for radio broadcasts for the radio stations.
- Managed customer service operations, ensuring delivery of exceptional service standards.
ADMINISTRATIVE/BUSINESS OPERATIONS Manager
CORT FURNITURE
KENNESAW, GA
01.1999 - 01.2002
- Corporate Finance Administrative Manager
- Managed daily operations of the accounting department to ensure smooth financial processes., Human Resources, Payroll, Customer Service Departments – to include A/P, A/R, Credit & Collections.
- Preparation of General Ledger, Income Statements, Profit & Loss Statements, etc.
- Coordinated monthly, quarterly, and annual financial closing procedures, ensuring timely and accurate financial reporting.
- Preparations of General Ledger, Income Statements, Profit & Loss Statements, etc.
- Team Leader of effective handling of purchasing dollars/cost of goods controls.
- Managed customer service operations for national sales of commercial furniture and corporate apartments in Southeast region, ensuring high standards of service quality.
BUSINESS OPERATIONS/FINANCE MANAGER
PAPER HANDLING SOLUTIONS, INC.
01.1993 - 01.1999
- Led accounting department, overseeing accounts payable, accounts receivable, credit, and collections.
- Payroll, General Ledger, Income Statements, Profit & Loss
- Statements, Monthly & Annual Budgeting & Forecasting.
- Business Manager for Day-to-Day operations.
- Managed purchasing and budget allocation for multi-million dollar computer-to-plate printing presses and paper handling equipment.
- Directed customer service initiatives to uphold and maintain service excellence.
- Facilitated company presence at trade shows to enhance brand visibility and engage potential clients. Most of our trade show exhibits were at World Congress Centers and we held the largest floor space.
Education
Finance/Business Management (Dual Major)
KENNESAW STATE UNIVERSITY
Kennesaw, GA01-1999
Skills
- Operations management
- Inventory management
- Inventory control
- Operational efficiency
- Financial accountability
- Team leadership
- Staff management
- Team development
Certification
ServSafe Manager Certified
ServSafe Alcohol Certified
Timeline
Assistant General Manager
Café Intermezzo
04.2026 - Current
Restaurant Hospitality/Service Manager
Taco Mac Restaurant
11.2024 - 03.2026
Assistant General Manager
Ben’s Restaurant & Catering
02.2024 - 10.2024
FOH Operations Manager (Rockefeller)
City Winery
06.2022 - 02.2024
BUSINESS OPERATIONS/ACCOUNTING MANAGER
BEASLEY BROADCASTING
01.2002 - 01.2006
ADMINISTRATIVE/BUSINESS OPERATIONS Manager
CORT FURNITURE
01.1999 - 01.2002
BUSINESS OPERATIONS/FINANCE MANAGER
PAPER HANDLING SOLUTIONS, INC.
01.1993 - 01.1999
Finance/Business Management (Dual Major)
KENNESAW STATE UNIVERSITY