Donna Hamrick
Loganville
Summary
Dynamic Mortgage Loan Closer with extensive experience at Atlanta Postal Credit Union, adept at regulatory compliance and customer service. Proven track record in streamlining closing processes and ensuring accurate loan documentation. Skilled in utilizing CRM systems and maintaining organized files, consistently delivering exceptional service to clients throughout the loan cycle.
Overview
7
7
years of professional experience
Work History
Mortgage Loan Closer
Atlanta Postal Credit Union
Atlanta
06.2024 - Current
- Addressed and resolved applicant and borrower queries throughout the loan cycle.
- Scheduled closing meeting after gathering and preparing loan package documentation.
- Organized files according to company standards and maintained electronic records.
- Prepared closing statements, secured signatures on documents, and reviewed all loan conditions with customers.
- Calculated mortgage payments, interest rates, taxes, insurance amounts.
- Coordinated with underwriters for loan approval and final decision-making.
- Utilized CRM systems to effectively manage client interactions and follow-ups.
- Worked closely with clients to ensure a smooth transition during the loan process.
- Adhered to established policies and procedures when preparing closing documents.
- Reviewed final closing disclosure statement for accuracy prior to closing day.
- Promoted strong commitment to productive loan processing by following up with necessary parties and quickly resolving issues.
- Reviewed loan documents and ensured accuracy of information provided by customer.
- Monitored loans post-closing for compliance with investor guidelines or requirements.
- Assisted borrowers in understanding the terms and conditions of their loans.
- Verified that all required documentation was received prior to closing date.
- Ensured compliance with federal and state lending regulations.
- Kept detailed records regarding approved, denied and received loan applications.
- Coordinated with title companies to ensure timely delivery of documents to settlement agents.
- Maintained up-to-date knowledge of industry regulations and procedures.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Delivered high level of service to every loan stakeholder through effective communication and explanation of documentation.
- Processed payoffs from other lenders as well as escrow accounts at time of closing.
Mortgage Loan Closer
Southeast Closing Associates
Peachtree Corners
11.2019 - 04.2024
- Scheduled closing meeting after gathering and preparing loan package documentation.
- Organized files according to company standards and maintained electronic records.
- Prepared closing statements, secured signatures on documents, and reviewed all loan conditions with customers.
- Monitored loans post-closing for compliance with investor guidelines or requirements.
- Ensured compliance with federal and state lending regulations.
- Maintained up-to-date knowledge of industry regulations and procedures.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Processed payoffs from other lenders as well as escrow accounts at time of closing.
Mortgage Loan Closer
Halperin Lyman, LLC
Atlanta
05.2018 - 10.2019
- Processed payoffs from other lenders as well as escrow accounts at time of closing.
- Monitored loan progress, ensuring timely processing and closing.
- Ensured compliance with federal and state lending regulations.
- Worked closely with clients to ensure a smooth transition during the loan process.
- Prepared closing statements, secured signatures on documents, and reviewed all loan conditions with customers.
Education
Jefferson State Community College
Birmingham, ALSkills
- Loan documentation
- Closing processes
- Regulatory compliance
- Customer service
- File organization
- CRM systems
- LandTech knowledge
- Softpro knowledge
- Qualia experience
- Post Closing
- Title Curative
Timeline
Mortgage Loan Closer
Atlanta Postal Credit Union
06.2024 - Current
Mortgage Loan Closer
Southeast Closing Associates
11.2019 - 04.2024
Mortgage Loan Closer
Halperin Lyman, LLC
05.2018 - 10.2019
Jefferson State Community College