Donna Markham

Achievements/Daily operations

• Implemented robust inventory management systems to optimize stock levels and minimize waste/cost associated with excess product storage. Food & alchohol.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed budget implementations, employee evaluations, and contract details.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Staff

• Trusted by servers and staff for fair, approachable leadsership; maintained excellent team morale and smooth day-to-day operations.
• Created and maintained weekly staff schedules, aligning labor needs with anticipated buisness volume to ensure seamless service.

Achievements/Tasks

-Responsible for 12 locations in Northeast, Ga. Adherence to Corporate standards & requirements.

-Oversaw 12 General managers, 7 Assistant managers, and a average of 7+ crew members (per location).

-Adherence to Industry standards and requirements.

-Directly Hired and trained all managers for each location.

-Intensive training on teamwork, Communication skills, and trained all managers on compliance & standards.

-Overall location success.

-Reported directly to franchisee owner on sales and labor, quality control, inspections & inventory controlled projections.

-Controlled and reported all banking transactions of cash maintained, Monthly budgets & betty cash. Deposits and bill payments.

-Calculated and generated payroll for each location.

-Time management & Mulit-tasking.