Donna M. Warfield
Brookhaven,MI
Summary
Professional with strong expertise in project management and client relations. Skilled in implementing and optimizing delivery processes, ensuring timely and efficient completion of tasks. Strong focus on team collaboration, adaptability, and achieving tangible results. Known for problem-solving abilities, effective communication, and reliability in dynamic environments.
Overview
15
15
years of professional experience
Work History
Senior Regional Design & Delivery Consultant IV
Kaiser Permanente, Georgia
Georgia
01.2025 - Current
- I provide EPIC Health Connect training, support and instruction to Physicians and clinical staff within the Georgia region. I also round at (8) medical office buildings, collaboratively work with senior level leadership in rolling out process improvement/optimization initiatives and project managed assigned regional initiatives. Collaboratively work with HR in onboarding new hires.
Regional Project Manager
Kaiser Permanente, Georgia
Georgia
07.2024 - 01.2025
- Reported to the Executive Regional Director for Nursing Services. Responsible for managing medium and/or complex projects regionally and nationally. Promoted project vision and objectives with the project team and ensured alignment, buy-in, and coordination of diverse project stakeholders. Collaborated with cross functional teams to support the completion of project priorities to meet deadlines; Communicated progress to various stakeholders and escalated issues and risks, as appropriate. Collaboratively worked with HR in onboarding new hires; which included managing Health Stream initiatives.
- Due to reorg, position was eliminated; returned to my prior role.
Senior Regional Design & Delivery Consultant IV
Kaiser Permanente, Georgia
Georgia
09.2023 - 07.2024
- I provided EPIC Health Connect training, support and instruction to Physicians and clinical staff within the Georgia region. I also rounded at (4) medical office buildings and collaboratively work with leadership in rolling out process improvement/optimization initiatives and project managed regional initiatives. Collaboratively worked with HR in onboarding new hires.
Department Manager
Kaiser Permanente, San Jose, CA
San Jose, CA
06.2022 - 09.2023
- I oversaw a team of 26 Release of Medical Information Specialists and 13 Scanning Center Specialists. These teams were instrumental in assisting patients with medical record requests and scanning documents into the patient’ health record. I ensured staff were following the workflows and oversaw training staff on workflow updates. There were ten major workflows for this department with 8 to 10 nuances that fell under their umbrella for an approximate total of 80 to 100 workflows.
Sr. Lead Regional Learning Consultant
Kaiser Permanente, Santa Clara, CA
Santa Clara, CA
06.2019 - 06.2022
- I established a GREAT working relationship with senior and executive leadership at the Santa Clara service area in Northern California. I rolled out approximately 23 Physician and Support Staff initiatives and/or programs in this role. I was the liaison between the outpatient departments, the region, and technical leadership. I dotted line reported to the Chief of IT. I was the lead project manager for all training initiatives for the region wide implementation of EPIC’s in home dialysis module. Additionally, I oversaw the upgrade of iPhones for Physicians in the service area. I also served as the training SME and Lead Training & Optimization Consultant for Santa Clara’s Behavioral Health Crisis Stabilization Program and was one of the leads in the implementation of Cadence (Scheduling). Oversaw training for the implementation of Vidyo and TytoCare. Oversaw the implementation of the operational hand off initiative for the Women’s Clinic.
- Major responsibilities included but were not limited to:
- Partnering with management in the development and implementation of training/ learning materials. Led communication programs that were accurate, consistent, and reflected business unit workflows and business processes.
- Established effective working relationships with peers, both internal and external to Kaiser Permanente.
- Consulted with leaders within the organization to assess trends and analyze the learning and communication needs of employees based on current and future strategic plans. Implemented and project managed, various training programs and training interventions. Served as the subject matter expert (SME) to provide mentorship and training to less senior staff.
- Proactively identified and implemented operational process improvements. I am passionate about process improvement.
EMR Training & Optimization Manager
Alameda Healthcare System, San Leandro, CA
San Leandro, CA
09.2018 - 06.2019
- Managed the overall Epic end-user training program and ongoing organizational-wide training and optimization initiatives. Reported to the CIO.
- Major responsibilities include but not limited to:
- Managed the day-to-day operations of Trainers, Clinical Staff, a Policy Administrator, an Optimization Specialist, and a Learning Management Administrator.
- Managed the departmental budget and oversaw employees’ performance.
- Managed the Specialty Physician Training Program and the Credentialed Trainer Program.
- Managed the scheduling staff in two of the centralized call centers.
- Co-managed the rollout of My Chart and Care Everywhere.
- Served on the Board as the Executive Curriculum Review Education and Policy Liaison.
- Served as the liaison for union labor-related initiatives (90% of Alameda’s employees were represented by a union, including the Physicians).
- Collaboratively worked with HR in developing and implementing soft skills training to senior level leadership.
Program Manager/Sr. Analyst (Emergency Medicine)
University of Rochester Medical Center, Rochester, NY
Rochester, NY
07.2017 - 08.2018
- In this dual role I was responsible for translating clinical and operational needs in order to make recommendations for improving operational workflows, staff efficiency, and patient care through electronic record modifications for URMC and its affiliates. I was also responsible for managing the implementation of EPICs ASAP module.
- Reason for Leaving; Temporary End Dated Position – Completed Assignment
Program/Project Manager
Sheltering Arms, Glen Allen, VA
Glen Allen, VA
05.2016 - 07.2017
- In this dual role I oversaw training of new hires on Sheltering Arms applications and rolled out the training for the upcoming Cerner implementation. I was also the liaison between IT team members, clinical and non-clinical end users, and vendors in identifying and implementing business solutions. Collaboratively worked with HR to ensure Sheltering Arms was following the labor relations protocols for represented employees as projects were rolled out. Trained senior level managers and executive leadership on preparing staff for change.
- Reason for Leaving: Major reorg; outsourced department.
Sr. Managing Consultant
Xerox Services, Charlottesville, VA
Charlottesville, VA
11.2015 - 04.2016
- I was responsible for rolling out training for the national claims’ implementation of EPIC’s Tapestry module for Kaiser Permanente in the mid-Atlantic and SCAL regions. In this role, I managed the day-to-day operations for the following roles: Project Managers, Site Administrators, Claims Analyst and Claims Site Support Analyst. Managed the go-live command center and oversaw the build and training initiatives.
- Reason for Leaving: Short-term consulting assignment; completed assignment.
Regional Sr. Trainer
Kaiser Permanente, Silver Spring, MD
Silver Spring, MD
09.2012 - 07.2015
- I managed the implementation of quality technical training and system implementations which included overseeing support services to patient care & business teams in their work settings as they facilitated the introduction, acceptance, and effective use of clinical & business systems. In this role, I was responsible for improving efficiency & optimizing the use of those systems. I served as the Site Liaison and oversaw training and optimization needs for (5) medical centers, and (4) affiliated hospitals in Northern Virginia. Served as the regional Cadence (scheduling) SME.
- Other responsibilities included but not limited to:
- Led and oversaw the implementation of special projects which included:
- My Chart upgrades
- Revenue Cycle: Scheduling and Registration
- Physician’s Scheduling and Template upgrade
- Clinical: OpTime, ASAP and Ambulatory (EPIC Care)
- Non-EPIC implementations: Holter Monitor, Gut Phone, Vidyo (Telemedicine)
- Trained and Onboarded New Physicians and non-clinical staff for Family Medicine and Specialties.
- Provided regional clinical support to Physicians for the following:
- My Chart, Clinical documentation and dropping charges
- Served as the regional Behavioral Health Training Subject Matter Expert
- Reason for Leaving: Relocated
Systems Consultant/Instructional Designer
Johns Hopkins Health System, Baltimore, MD
Baltimore, MD
12.2011 - 09.2012
- As a Systems Consultant/Instructional Designer I was responsible for developing and maintaining course curricula and supporting training materials. As a certified EPIC Trainer, I was also responsible for: managing and executing project tasks related to implementation and support within the established scope, timelines and within budget. I interpreted clinical and non-clinical workflows, processes, and terminology in order to translate information into educationally sound training content. Additionally, I formulated training system scope and objectives for identified applications / programs that required build and development.
- Reason for Leaving: short-term consulting assignment; completed assignment.
Education
Bachelor of Science -
Wilberforce University
Wilberforce, OHMBA - undefined
Atlanta University
Atlanta, GASkills
- EPIC Certified: Cadence (Scheduling)
- EPIC Certified: ASAP (Emergency)
- EPIC Credentialed: Tapestry (Claims)
- Program/Project Management
- My Chart, Mobile Phone Expertise
- EMR Implementation & Optimization
- Process Improvement
- Medical Records Management
- Licensed Facilitator/Trainer
- Team Building
- Leadership Training
- Excellent verbal & written skills
- Solid negotiation skills
- Highly proficient in EPIC, Microsoft Office Suite: (Word, Project Management, Power Point, Excel), Visio, Share Point, ZOOM, Web-EX, Snagit Vidyo, Remedy, Service Now and Content 360
- Proficient in tableau reporting and interpreting data
- Proficient in the following methodologies: Six Sigma, Kaizen approach, SIP (Strategic Information Planning)
- JRD (Joint Requirement Definition) PMBOK (Project Management Body of Knowledge)
- Former Adjunct Faculty Professor with Mercer University (Atlanta, GA) Taught IT related courses including Microsoft Office Suite and Project Management to leaders who were obtaining their Bachelor of Science degree
Timeline
Senior Regional Design & Delivery Consultant IV
Kaiser Permanente, Georgia
01.2025 - Current
Regional Project Manager
Kaiser Permanente, Georgia
07.2024 - 01.2025
Senior Regional Design & Delivery Consultant IV
Kaiser Permanente, Georgia
09.2023 - 07.2024
Department Manager
Kaiser Permanente, San Jose, CA
06.2022 - 09.2023
Sr. Lead Regional Learning Consultant
Kaiser Permanente, Santa Clara, CA
06.2019 - 06.2022
EMR Training & Optimization Manager
Alameda Healthcare System, San Leandro, CA
09.2018 - 06.2019
Program Manager/Sr. Analyst (Emergency Medicine)
University of Rochester Medical Center, Rochester, NY
07.2017 - 08.2018
Program/Project Manager
Sheltering Arms, Glen Allen, VA
05.2016 - 07.2017
Sr. Managing Consultant
Xerox Services, Charlottesville, VA
11.2015 - 04.2016
Regional Sr. Trainer
Kaiser Permanente, Silver Spring, MD
09.2012 - 07.2015
Systems Consultant/Instructional Designer
Johns Hopkins Health System, Baltimore, MD
12.2011 - 09.2012
MBA - undefined
Atlanta University
Bachelor of Science -
Wilberforce University
Additional Experience Prior to entering the healthcare industry
- Amoco Oil – Program Manager
- 3M Corporation – Sr. Program Manager
- Johnson Controls – Program Manager
- MCI/WorldCOM – Program Manager
- Zep Manufacturing – Managing Consultant