DONNA RHEA-BAILEY

Mableton

Summary

Highly successful Franchise Owner and Executive Director with a solid background in business operations, strategic planning, and staff leadership. Offers over 20 years of experience, including roles as a Project Specialist and Account Resolution Analyst in the communications industry. Expert in driving consistent growth, managing multi-million dollar operations, and leading community-focused nonprofit initiatives.

Overview

years of professional experience

Work History

Founder & Executive Director

GRACE TO CONTINUE

01.2024 - Current

Lead a nonprofit organization that provides education, resources, and community partnerships to support individuals and families affected by suicide loss.
Develop strategic programs and trauma-informed support tools to increase community access to mental health resources.
Manage organizational planning, including fundraising, grant writing, and donor relations to ensure long-term sustainability.
Represent the organization through advocacy efforts and speaking engagements at community events.

Franchise Owner

MASSAGE ENVY

01.2019 - 03.2024

Directed all business activities with expertise in strategic growth and financial oversight.
Devised and deployed sales and marketing tactics to achieve revenue goals and maintain the location’s standing with the corporate office.
Managed a diverse staff, overseeing recruitment, payroll, and the development of leadership personnel for day-to-day operations.
Enhanced productivity by coaching employees and implementing process improvements to keep the business on-track against targets.
Coordinated special community events, such as charity days and customer appreciation events, to increase local brand awareness.

Project Specialist II

SPRINT CORPORATION

06.2008 - 02.2016

Analyzed business needs and developed risk analyses, statistical reports, and presentations for management.
Utilized tracking metrics to analyze performance and documented trends to resolve issues affecting quality and efficiency.
Designed and evaluated changes to business forms and reports to improve distribution and purpose.

Education

Bachelor of Science - Business Administration

Florida Agricultural and Mechanical University

Tallahassee, FL

Skills

Leadership: Strategic Planning, Team Leadership, Employee Development, Recruitment
Operations: Operational Analysis, Process Engineering, Project Management, Inventory/Overhead Management
Financials: Financial Oversight, Budgeting, Payroll, Billing Accuracy

Technical: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Statistical Analysis, Tracking Metrics
Communication: Stakeholder Relations, Public Speaking, Community Outreach, Conflict Resolution

Timeline