Donna Sosebee
Lula
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Provides oversite of sensitive and classified equipment by ensuring 100% accountability of all had receipt holders with zero deficiencies or compromises.
Overview
22
22
years of professional experience
Work History
Customer Service Specialist
Clarks Heating and Air
04.2022 - 03.2024
- Managed high call volume while maintaining a courteous and professional demeanor.
- Scheduled Services
- Accounts Receivables
- Billing
- Maintained Daily Quotes and Inventory
- Warranty Claims
- General office duties (Filing, Emails, Equipment Estimates, etc.)
- I am efficient in ESC.
Customer Service Specialist
Wauka Mountain Pharmacy
04.2021 - 04.2022
- Managed high call volume while maintaining a courteous and professional demeanor.
- Provided customers with an efficient, friendly checkout experience inside and in drive thru
- Checked in, labeled, and entered inventory into the system; then stocked shelves
- Reconciled cash register
- Inventory management of store merchandise
- Kept store clean and neat
- Provide help to customers.
Customer Service Specialist
Georgia Mountain Gas Company, Inc.
10.2001 - 10.2020
- Managed high call volume while maintaining a courteous and professional demeanor.
- Scheduled Service and Deliveries
- Sales
- Invoices
- Accounts Payables and Receivables
- Bank deposits
- Data Entry
- Filed
- Paid Sales Tax Online
- Run Weekly / Monthly Reports
- Closed Billing Cycle for each month and year
- Maintain documents for accountant
- I am efficient in all Microsoft Office programs, Quick Books, and PSI.
Education
Micro-Computer Specialist Diploma -
Lanier Technical School
Oakwood, GA01.1993
High School Diploma -
Upson High School
Thomaston, GA01.1981
Skills
- Customer Service
- Good Communication skills
- Customer Relations
- Scheduling
- Database Management
- Professional Telephone demeanor
- Price quotes
- Warranty Service
- Invoicing
- Accounts Receivables
- Microsoft Products
- Quick Books
- Fax, Copy, and Scan Equipment
Personal Information
Title: Customer Service Specialist
Timeline
Customer Service Specialist
Clarks Heating and Air
04.2022 - 03.2024
Customer Service Specialist
Wauka Mountain Pharmacy
04.2021 - 04.2022
Customer Service Specialist
Georgia Mountain Gas Company, Inc.
10.2001 - 10.2020
Micro-Computer Specialist Diploma -
Lanier Technical School
High School Diploma -
Upson High School
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