Donna Tanner
Macon
Summary
Results-driven professional in recovery mitigation and asset recovery, skilled in implementing debt reduction strategies and navigating legal processes. Expertise in negotiation and analytical problem-solving enhances client satisfaction and ethical practices. Proven ability to lead teams and manage complex accounts to deliver optimal financial outcomes.
Overview
29
29
years of professional experience
Work History
Senior Loan Workout Specialist
GE Capital (Wells Fargo acquired in 2016)
Macon
09.2006 - 11.2024
- Developed personalized workout plans addressing diverse client needs, resulting in improved recovery outcomes.
- Executed comprehensive evaluations of risks in complex financing documents, informing strategic decision-making.
- Analyzed financial statements thoroughly to support sound decision-making processes.
- Implemented consistent structuring and pricing of finance documents based on identified risk profiles.
- Ensured compliance by monitoring credit accounts against organizational policies.
- Negotiated customized solutions to meet specific customer requirements.
- Collaborated with legal counsel to devise litigation strategies addressing ongoing challenges effectively.
- Conducted fitness assessments to track client progress towards established goals.
National Account Manager
IOS Captial (IKON Office Solutions),
MACON
11.2000 - 09.2006
- Developed and expanded IKON’s National Accounts Team, supporting IKON Office Solutions staff and field personnel in delivering service to National Account customers per company policies and procedures.
- Acted as liaison to IKON Corporate personnel and field representatives, facilitating program development and account implementation.
- Conducted meetings and field training at customer locations to enhance service delivery.
Syndications Support for Portfolio Quality
IKON Office Solutions
Macon
02.1998 - 11.2000
- Developed syndication program to expand service offerings and meet client needs.
- Coordinated training and marketing promotions for internal staff and vendors to optimize technology and business services.
- Provided comprehensive lease quotes to support sales initiatives.
- Streamlined communication between Greentree vendor services and field salesforce on program details to ensure alignment.
National Account Specialist
IKON Office Solutions
Macon
06.1997 - 02.1998
- Established strategic partnerships with key decision makers at major national accounts to enhance client relations.
- Coordinated efforts with marketing, finance, operations, logistics, and legal teams to optimize national accounts management.
- Handled customer complaints to enhance service quality. regarding sales and service.
Collections/Customer Service Representative
Alco Capital Resources
Macon
10.1995 - 06.1997
- Monitored customer accounts to ensure timely payments and reduce outstanding balances.
- Conducted outbound calls to customers with outstanding balances to facilitate prompt payment.
- Resolved billing disputes and managed customer inquiries to enhance satisfaction.
Education
Bachelor of Science - Paralegal Certificate
Georgia College And State University
Milledgeville, GA01-2014
Master of Real Estate Development - Real Estate
American College of Real Estate
Harlingen, TX01-1990
Bachelor of Science - Finance
Winthrop University
Rock Hill, SC01-1987
Excel Windows And Access Level 1 & 2
Macon Technical Institute
Macon, GASkills
- Credit risk modeling
- Risk assessment
- Risk management
- SQL/DB2
- Microsoft Excel, Pivot Tables
- Negotiation strategy
- Problem solving
- Attention to detail
- Team collaboration
- Communication skills
Accomplishments
- Multiple years awarded Team Player of the Year, Most Valuable Player and Honored as Veteran of the Year by my peers.
- reach above average goals yearly
- Portfolio $1.4mm, collected $1.34mm hitting target of 95% compared to standard of 20%
- Top performer recovering 111% of budget goal and 108% of stretch goals
Timeline
Senior Loan Workout Specialist
GE Capital (Wells Fargo acquired in 2016)
09.2006 - 11.2024
National Account Manager
IOS Captial (IKON Office Solutions),
11.2000 - 09.2006
Syndications Support for Portfolio Quality
IKON Office Solutions
02.1998 - 11.2000
National Account Specialist
IKON Office Solutions
06.1997 - 02.1998
Collections/Customer Service Representative
Alco Capital Resources
10.1995 - 06.1997
Bachelor of Science - Paralegal Certificate
Georgia College And State University
Master of Real Estate Development - Real Estate
American College of Real Estate
Bachelor of Science - Finance
Winthrop University
Excel Windows And Access Level 1 & 2
Macon Technical Institute