Donna Marie McDonnell
Kathleen
Summary
A dynamic and highly-motivated professional with a proven career in account management, customer service, and procurement. Enthusiastic, professional, open-minded, results-oriented, and a high achiever committed to exceeding goals; . Excellent interpersonal skills enabling the forging of strong partnerships and alliances. Responsible for a consistent account base and is known for delivering an improvement in customer service levels in highly competitive industries. Proven strength in building and establishing profitable customer relationships by clearly linking the benefits of product features to customer requirements and client account needs. Exceptional Interpersonal and Communication Skills – Proficient in promoting confidence and maintaining strategic business relationships while interfacing positively with people of diverse backgrounds and cultures. Problem Solving – Proven ability to troubleshoot and develop both creative and innovative solutions to business challenges; Work Ethic and Professionalism – Solid professional standards and an excellent track record of dependability. Maintains a clear focus on achieving bottom line financial results while always ensuring customer satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Service Coordinator
Acosta Group
01.2023 - Current
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Participated in company-wide initiatives aimed at enhancing the overall customer experience.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Sales Coordinator
Virto Group HQ, IQF Frozen Vegetable Supplier
03.2017 - Current
- Work remotely with Export Sales Manager to build business in the United States
- Research using online tools such as Linked In, Kompass and Google
- Create and maintain spread sheets (new customers, vendors, etc.)
- Coordinate Export Manager's travel schedule and appointments.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Sales Coordinator
US Foods
03.2016 - 03.2017
- Contact customer for orders, add-on's and process the order through internal order entry system
- Phone customers to highlight on-going produt promotions and opportunities to up-sell/cross sell to distribute slow moving items, close outs and special buy items
- Work closely with a minimum of 10 territory managers to actively support their customers and drive sales performance through regular, scheduled contact and suggestive, persuasive selling
- Leverage proprietary US FOODs systems and tools to quicly and accurately answer queries
- Obtain quotes from E&S Supplies Dept for Territory Managers and or customers
- Attend departmental sales meetings, product trainings and cuttings to develop and grow product and vendor knowledge.Obtain quotes from E&S Supplies Dept for Territory Managers and or customers
- Provide administrative support to Territory Managers and District Manager to process credits, special orders, drop ships, re-routing, ensuring accuracy and timeliness.
Bid Coordinator
US Foods
07.2011 - 03.2016
- Provides contact as a liaison between customers and the sales and distribution departments
- Processes incoming orders while receiving, evaluating, and responding to customer inquiries in a timely manner
- Routinely works within established company guidelines in order to achieve the objectives of the service agreement – consistent with client expectations, company policy and profit, and quality requirements
- Proven ability in receiving inbound calls and placing outbound calls to customers in order to provide information about products and services, process orders, or to obtain complete details of customer needs
- Maintains customer contact history, including: transactions, concerns, comments, and actions to drive best practices
- Duties include: resolving customer service concerns or billing complaints through audits and creating necessary changes/improvements in order to expeditiously resolve customer matters
- Establishes contact with customers to respond to inquiries or to notify them of claim results and any planned product or delivery adjustments; refers unresolved customer complaints for further action;
- Prepares complete root cause analysis of all relevant information to assess validity of complaints and to determine possible causes – research, analyzing, and providing recommendations for client solutions
- Processes pickup requests from customers
- Responds to routing questions and issues from customers
- Coordinate same-day deliveries and pickups for customers while responding to product inquiries from customers, including: nutritional, substitutions, and pricing
- Solicits sale of additional services or products.
Load Specialist
Alliant Logistics/US Foods
09.2010 - 05.2011
- Handled the execution and monitoring of inbound transportation to multiple operating divisions
- Coordinated all managed loads daily and weekly between divisional departments, product vendors, and the transportation providers (US private fleet, 3rd party brokers and 3rd party asset based carriers)
- Worked directly with the Load Planning Team and Logistics Development Teams to drive freight revenue and income accords all divisions and handled day-to-day execution of the Planning Team
- Loads
- Demonstrated ability in analyzing the financial impact of requests from divisional purchasing, operations, suppliers, and the transportation providers relating to detention, unloading, and other accessorial charges; made timely decision on whether to approve or deny new additional charges.
Buyer
US Foods
03.2007 - 12.2008
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Maintained complete documentation and records of all purchasing activities.
Education
High School Diploma -
West Orange Mountain HS
West Orange, NJ 07052Skills
- Computer Skills
- Microsoft Windows, Microsoft Office (Word, Excel, PowerPoint, Outlook, Access), Internet Explorer, Linked In
- Documentation Skills
- Written Communication
- Organizational Skills
- Positive Attitude
- Customer Focus
- Time Management
Timeline
Customer Service Coordinator
Acosta Group
01.2023 - Current
Sales Coordinator
Virto Group HQ, IQF Frozen Vegetable Supplier
03.2017 - Current
Sales Coordinator
US Foods
03.2016 - 03.2017
Bid Coordinator
US Foods
07.2011 - 03.2016
Load Specialist
Alliant Logistics/US Foods
09.2010 - 05.2011
Buyer
US Foods
03.2007 - 12.2008
High School Diploma -
West Orange Mountain HS
Similar Profiles
CJ NunezCJ Nunez
Food Technologist at Acosta GroupFood Technologist at Acosta Group
Devin MorrisonDevin Morrison
Director of Sales at Acosta GroupDirector of Sales at Acosta Group
Marie Elena ArrietaMarie Elena Arrieta
Driver Sales Representative at Acosta Group (Formerly Impact Group LLC)Driver Sales Representative at Acosta Group (Formerly Impact Group LLC)