Donnell Callender
Snellville
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
9
9
years of professional experience
Work History
Service Supervisor
Nations Roof
02.2021 - Current
- Conduct hands-on training of new crew members.
- Schedule day-to-day operations (i.e. call in permit inspections) order equipment (i.e. dumpsters, warehouse materials.
- Maintain and build rapport with customers.
- Identify and correct unsafe conditions according to company and OSHA standards.
- Read and interpret Material Safety Data Sheets (MSDS).
- Educate and enforce safety regulations.
- Respond to after-hours emergencies with proper crew as needed.
- Complete and maintain timesheets, delivery invoices, safety checklists
- Solve unforeseen dilemmas and problems on the jobsite as they occur.
- Able to lift and maneuver heavy weighted objects including materials and equipment.
- Able to work at heights as well as access heights from a ladder.
- Attention to detail and quality assurance of project and crew members.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Coordinated resources effectively between multiple projects or tasks, ensuring deadlines were met consistently without sacrificing quality standards.
- Handled customer inquiries and suggestions courteously and professionally.
Lead Supervisor
Baker Roofing
09.2017 - 02.2021
- Identify safety hazards on project sites and take corrective measures to eliminate or reduce risks associated with those hazards
- Providing regular coaching, training, evaluation and feedback
- Conduct job-site audits and make alterations as conditions change
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Safeguarded compliance with corporate policies, industry regulations, and safety guidelines across all supervised functions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Assisted with material ordering
- Maintained documentation of regular job progress reports
- Lead daily/weekly safety meetings
- Identify specific types of roofing materials and implement proper installation and repair methods.
Supervisory Foreman
Tecta America
11.2014 - 09.2018
- Improved project efficiency by implementing streamlined scheduling and resource allocation processes.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Optimized resource utilization for cost savings, carefully monitoring material usage and labor allocations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
- Inspected equipment and tools used for safe operation.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
Education
Associate of Arts - Business Administration And Management
Gwinnett Technical College
Lawrenceville, GA05.2004
No Degree - Mechanical Engineering Certicifation
Gwinnett Technical College
Lawrenceville, GA12.2003
No Degree - Forklift Operator Certification
Gwinnett Technical College
Lawrenceville, GA12.2003
No Degree - Automotive Technician Certification
Gwinnett Technical College
Lawrenceville, GA05.2003
Skills
- Progress Monitoring
- Inspections Management
- Customer service excellence
- Technical Knowledge
Timeline
Service Supervisor
Nations Roof
02.2021 - Current
Lead Supervisor
Baker Roofing
09.2017 - 02.2021
Supervisory Foreman
Tecta America
11.2014 - 09.2018
Associate of Arts - Business Administration And Management
Gwinnett Technical College
No Degree - Mechanical Engineering Certicifation
Gwinnett Technical College
No Degree - Forklift Operator Certification
Gwinnett Technical College
No Degree - Automotive Technician Certification
Gwinnett Technical College
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