Donnetta Lowe
Avondale Estates
Summary
Versatile Internal Communications Coordinator with a strong background in project management and operational efficiency. Skilled in developing and executing internal communication strategies, managing event logistics, and creating engaging content. Leverages collaborative relationships to drive employee engagement and ensure alignment with organizational objectives.
Overview
12
12
years of professional experience
Work History
Internal Communications Coordinator
LexisNexis Risk Solutions
07.2023 - Current
- Partner with senior leaders and key stakeholders to develop strategic communication plans and messaging.
- Developed and distributed internal communications, including executive emails, newsletters, presentations, digital signage, surveys, and employee announcements to enhance organizational transparency.
- Manage editorial calendars and coordinate multiple communication projects while consistently meeting deadlines.
- Edit and proofread communications to ensure clarity, consistency, grammar, and brand standards.
- Created and managed employee newsletters to inform and engage teams, fostering a culture of open communication.
- Develop communications supporting company initiatives, executive town halls, and employee engagement events.
- Design event communications, including save-the-dates, reminders, surveys, and follow-up messaging.
- Support executive town halls by assisting with logistics, onsite coordination, photography, and virtual event execution.
- Coordinated employee engagement events by partnering with vendors, managing supplies, and organizing volunteers to enhance participation and community building.
- Maintain SharePoint pages supporting employee communications and events.
Operations Team Lead
LexisNexis Risk Solutions
05.2017 - 07.2023
- Onboarded and trained global operations team, providing strategic direction and performance metrics to support ongoing development.
- Led operational support for the FIRSt compliance loss payee notice product, serving as the primary escalation point for operational and compliance-related issues.
- Identified process improvements and documented standardized procedures to enhance operational efficiency.
- Developed and maintained training documentation and operational resources for employees and stakeholders.
- Managed third-party vendor relationships, overseeing Statements of Work (SOWs), inventory management, invoice approvals, and monitoring operational performance.
- Collaborated across departments to identify technology solutions that enhanced business performance and customer satisfaction.
Insurance Account Representative
State Farm – Wayne Gresham Agency
02.2015 - 05.2017
- Cultivated customer relationships by recommending tailored insurance products to meet specific client needs.
- Facilitated policy changes, billing inquiries, claims processing, and coverage questions for customers.
- Applied industry expertise to provide accurate policy quotes and recommendations.
- Enhanced agency growth through effective customer retention strategies and relationship management.
- Trained office staff on operational procedures and best practices.
CCC Sales Representative
State Farm Insurance
02.2014 - 02.2015
- Guided customers through coverage options and policy recommendations, enhancing informed decision-making.
- Provided exceptional customer service, consistently achieving quality and sales targets.
- Served as primary contact for inbound insurance sales inquiries, facilitating customer engagement.
Data Control Analyst II
LexisNexis Risk Solutions
- Verified data accuracy, ensuring adherence to compliance and quality standards.
- Led cost-reduction and process improvement initiatives.
- Trained employees on operational procedures and quality standards.
- Acted as an escalation resource for production and customer issues.
- Managed customer and vendor relationships, driving initiatives for continuous operational improvement.
- Created and maintained training documentation to facilitate team onboarding and knowledge retention.
- Organized and led employee engagement and team-building activities.
Education
Master of Arts - English
Southern New Hampshire University
Bachelor of Arts - English, Professional Writing
Albany State University
Skills
- Internal Communications
- Executive Communications
- Employee Engagement
- Organizational communication
- Content creation
- Newsletter Development
- Presentation Development
- Proofreading & Copy Editing
- Corporate Event Coordination
- Event planning
- Cross-Functional Collaboration
- Project Management
- Training Documentation
- Internal training programs
- Process Improvement
- Microsoft Office Suite
- SharePoint
- Process improvement
- Process improvement
Timeline
Internal Communications Coordinator
LexisNexis Risk Solutions
07.2023 - Current
Operations Team Lead
LexisNexis Risk Solutions
05.2017 - 07.2023
Insurance Account Representative
State Farm – Wayne Gresham Agency
02.2015 - 05.2017
CCC Sales Representative
State Farm Insurance
02.2014 - 02.2015
Data Control Analyst II
LexisNexis Risk Solutions
Master of Arts - English
Southern New Hampshire University
Bachelor of Arts - English, Professional Writing
Albany State University