Donnie Alderman
Newnan
Summary
Dynamic leader with extensive experience at Delta, excelling in team leadership and process optimization. Proven track record in enhancing operational integrity and safety compliance while fostering strong relationships across divisions. Adept at implementing policies that drive accountability and performance, ensuring exceptional service delivery in high-pressure environments.
Overview
23
23
years of professional experience
Work History
Manager – ACS OCC Support
Delta
06.2022 - Current
- Lead a team of 12 Senior Coordinators
- Own consistency of communications and ensure adherence to policies/procedures
- Communicate across multiple divisions to improve processes to manage daily operation
- Support ACS stations and OCC stakeholders by providing input for operational decisions
- Partner with cross divisional leaders from System Operations Managers, Flight Control, In-Flight, Flight Ops, Corporate Security and Duty Director for operational integrity
- Develop and coach Sr. Coordinators, hire and discipline in partnership with Human Resources to improve accountability and performance
- Organize new hire training as well as ongoing training for compliance and safety
- Implement effective company policies to ensure that all practices comply with labor and employment regulations
Senior Coordinator – ACS Desk OCC
Delta
07.2010 - 05.2022
- Monitor extended onboard delays to ensure corporate and DoT compliance
- Coordinate responses in partnership with Emergency Response for all safety incidents
- Prepare divisional daily report, manage irregular operations
Performance Leader (OSM) – Ramp/Baggage
Delta
ATL
06.2007 - 07.2010
- Lead a diverse team of 120 frontline employees
- Conduct interviews for new hire and departmental transfers
- Provide feedback while setting standards for performance and accountability
- Coach, mentor, and motivate team to exceed station/corporate goals and reach career goals
Lead Customer Service Agent and Customer Service Agent
Delta
ATL
07.2002 - 12.2007
- Responsible for safe arrival and departure of aircraft while ensuring top notch customer service delivery in above and below wing operations
- Facilitate customer check-in, arrivals, and departures
- Coordinate baggage and cargo loading and un-loading timely
- Ensure efficient staffing levels for daily operation
- Exercise flexibility and adapt as needed as irregular operations happen
Education
Georgia Southern University
Statesboro, GASkills
- Attention to detail
- Team leadership
- Process optimization
- Written and oral communication
- Relationship management
- Safety compliance
- Policy enforcement
Key Experiences
- RTSM (Real Time Staffing Monitor) testing and rollout for baggage performance
- Led the ASA / Delta transition in 2007
Timeline
Manager – ACS OCC Support
Delta
06.2022 - Current
Senior Coordinator – ACS Desk OCC
Delta
07.2010 - 05.2022
Performance Leader (OSM) – Ramp/Baggage
Delta
06.2007 - 07.2010
Lead Customer Service Agent and Customer Service Agent
Delta
07.2002 - 12.2007
Georgia Southern University