Donnora Bonsu
Union City
Summary
Dynamic Warehouse Lead with proven expertise at Material In Motion, adept at optimizing operations and enhancing team performance. Skilled in inventory management and customer service, I effectively trained staff and improved workflow efficiency. Committed to safety compliance, I foster a collaborative environment while ensuring high-quality shipping and receiving standards.
Overview
4
4
years of professional experience
Work History
Warehouse Lead
Material In Motion
11.2023 - 07.2024
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
Warehouse Packer
Amazon
10.2022 - 10.2023
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Customer Service Representative
Trans Air
01.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Creekside High School
Fairburn05-2022
Skills
- Supervisory experience
- Time management
- Customer service
- Order picking
- Forklift Certified (if applicable)
- Inventory Management
- RF Scanner & Warehouse Management Systems (WMS)
- Order Picking & Packing
- Shipping & Receiving
- Heavy Lifting & Manual Labor
- Safety Compliance & OSHA Standards
- Time Management & Team Collaboration
Timeline
Warehouse Lead
Material In Motion
11.2023 - 07.2024
Warehouse Packer
Amazon
10.2022 - 10.2023
Customer Service Representative
Trans Air
01.2020 - 03.2022
High School Diploma -
Creekside High School
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