Donovan Douglas
Canton
Summary
Area Manager with extensive experience at Fed Ex Ground, recognized for exceptional performance monitoring and conflict resolution skills. Proven ability to enhance customer satisfaction through effective staff recruitment and training, leading to high-performing teams. Expertise in strategic planning, team leadership, and operational management, resulting in efficient task completion and successful project outcomes. Strong communication, problem-solving, and adaptability skills contribute to effective team coordination and operational excellence.
Overview
5
5
years of professional experience
Work History
Area Manager
Fed Ex Ground
Kennesaw
02.2025 - Current
- Investigated customer complaints promptly, identified root causes, and implemented corrective actions.
- Reviewed staffing needs to ensure adequate coverage at all times in the hub.
- Resolved conflicts between employees or customers professionally.
- Monitored and evaluated district performance to ensure goals were met.
- Oversaw the recruitment process for new staff members including interviewing and training.
Operations Manager
Fed Ex Ground
Kennesaw
07.2021 - 02.2025
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Directed operations staff by providing guidance, training, and support to meet company objectives.
- Monitored and improved theefficiency of processes, team performance, and customer service.
Package Handler
Fed Ex Ground
Kennesaw
09.2020 - 07.2021
- Operated scanning devices to track merchandise throughout the facility.
- Unloading/loading trucks, as well as training new hires.
Education
Some College (No Degree) - Business Management
Western Governors University
Salt Lake City, UTSkills
- Performance monitoring
- Staff recruitment
- Conflict resolution
- Operational procedures
- Data analysis
- Cost reduction
- Problem solving
- Employee training
- Effective communication
Accomplishments
- Fedex Ground 4x manager of month
- Fedex Bravo Zulu
Timeline
Area Manager
Fed Ex Ground
02.2025 - Current
Operations Manager
Fed Ex Ground
07.2021 - 02.2025
Package Handler
Fed Ex Ground
09.2020 - 07.2021
Some College (No Degree) - Business Management
Western Governors University
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