DONOVAN SMALL
Snellville
Summary
Dedicated and detail-oriented administrative professional with over 3 years of experience in administration and 1 year as an Administrative Assistant. Proven ability to manage schedules effectively, maintain documentation, and provide exceptional customer service. Strong leadership skills complemented by a security clearance and certifications in cyber awareness, medical ethics, and medical aid. Committed to strategic planning and organizational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Manager
Army
Fort Stewart
03.2021 - Current
- Provided administrative support by managing calendars, scheduling appointments, and organizing travel arrangements
- Collaborated with team members to enhance office operations and improve service delivery
- Completed various training programs, including leadership training, medical aid, and medical ethics, to enhance professional skills
- Utilized a strong attention to detail to ensure accuracy in documentation and reporting
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms controls , Also Utilizing Programs such as Concur and Workday.
Administrative Assistant
Army
Fort Stewart
12.2020 - Current
- Managed scheduling and coordinated meetings for team members, enhancing overall efficiency
- Delivered exceptional customer service by addressing client inquiries and resolving issues promptly
- Maintained comprehensive documentation and organized files, ensuring easy access to critical information
- Demonstrated strategic planning abilities by assisting in project management and workflow optimization
Education
High School Diploma -
South Gwinnet
Snellville, GA05.2018
Skills
- Administration & Scheduling
- Strategic Planning
- Attention to Detail
- Customer Service Excellence
- Documentation Maintenance
- Organization & Time Management
- Leadership & Team Collaboration
- Medical Ethics & Aid Training
- Leadership
- Verbal and written communications
- Problem Solving
- Critical Thinking
- 3 Years Experience in WorkDay
- 2 Year Experience in Concur
- Workflow optimization
- Microsoft Office Suite/Zoom
- Computer skills
Certification
- Cyber Awareness Certification
- Medical Aid Course Completion
- Medical Ethics Certification
- Leadership Training Course Completion
Accomplishments
- Two Early Promotions (Waiver received for proficiency within my job and Leadership)
- 3 Army accommodation medals obtained for Professionalism and Strategically handling tasks and missions.
References
Available upon request.
Activities
- Community service
- Team Building
- Leadership over 30+ people
Timeline
Administrative Manager
Army
03.2021 - Current
Administrative Assistant
Army
12.2020 - Current
High School Diploma -
South Gwinnet
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