Dontavia Dunbar
Macon
Summary
Dynamic sales and customer service professional with a proven track record at Verizon Wireless, excelling in customer satisfaction and relationship building. Skilled in navigating multiple software platforms while resolving complex issues, enhancing team productivity, and fostering loyalty through exceptional service. Adept at managing high-stress situations with professionalism and empathy.
Overview
7
7
years of professional experience
Work History
Sales Representative
Verizion Wireless
04.2023 - Current
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
Customer Service Representative
Ashley Furniture Warehouse
01.2023 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Center Representative
Rescare Homecare
09.2020 - 11.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Call Center Sales Representative
Tru Green Chem Lawn Glenarm
07.2018 - 09.2020
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
Education
High School Diploma -
Palmetto High School
Palmetto, FLBusiness Management
State College of Florida
Bradenton, FLSkills
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Customer relations
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Sales Representative
Verizion Wireless
04.2023 - Current
Customer Service Representative
Ashley Furniture Warehouse
01.2023 - 04.2023
Call Center Representative
Rescare Homecare
09.2020 - 11.2022
Call Center Sales Representative
Tru Green Chem Lawn Glenarm
07.2018 - 09.2020
High School Diploma -
Palmetto High School
Business Management
State College of Florida
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