Doreen Sarvis
216 Forrest Run, Palmetto
Overview
17
17
years of professional experience
Work History
General Manager
Spirit Airlines
Atlanta
02.2024 - 05.2026
- Established relationships and communicated with local inflight and maintenance departments to facilitate smooth operations.
- Partnered with ground handling company to implement policies and procedures effectively.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Concentrated on maintaining a secure operation, executing safety protocols, and ensuring adherence to compliance with DOT, FAA and TSA regulations.
- Led daily meetings with local leadership to evaluate progress, recognize achievements, and develop corrective actions.
- Improved KPI and NPS performance through strategic initiatives.
Guest Service Manager
Spirit Airlines
Atlanta
01.2015 - 02.2024
- Provided guidance and support to employees in resolving complex guest inquiries.
- Assisted in mentoring agents which led to senior leadership promotions.
- Assisted in insourcing Spirit Operations – interviewing, hiring, scheduling and payroll.
- Created “Talk of the Town” to address hot topic items.
- Developed and implemented policies and procedures for the operation.
- Compiled and submitted ATL monthly landing report to ensure accurate tracking of operations.
Supervisor
Spirit Airlines
Myrtle Beach
03.2015 - 01.2016
- Oversaw the training of new employees on job responsibilities and expectations.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures and standards.
- Delegated tasks to team members according to individual strengths.
- Effective gate management for approx. 20 daily flights.
- Created daily work schedules.
GSA / BSO / Ops Agent
Spirit Airlines
Myrtle Beach
03.2009 - 03.2015
- Delivered excellent customer service, enhancing customer satisfaction through effective communication and interpersonal skills.
- Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally.
- Provided assistance to passengers in filing lost, misplaced, or damaged claims at the customer service desk.
- Built positive relationships and communicated with Dispatch, AW, BW and pilots.
Education
Bachelors in Hotel And Resort Management -
SUNY Delhi
NY12-2003
Associates in Hotel And Resort Management -
SUNY Delhi
NY05-2001
Timeline
General Manager
Spirit Airlines
02.2024 - 05.2026
Supervisor
Spirit Airlines
03.2015 - 01.2016
Guest Service Manager
Spirit Airlines
01.2015 - 02.2024
GSA / BSO / Ops Agent
Spirit Airlines
03.2009 - 03.2015
Bachelors in Hotel And Resort Management -
SUNY Delhi
Associates in Hotel And Resort Management -
SUNY Delhi