Dorethia Stephens
Ellenwood
Summary
Compassionate Registered Nurse (BSN, RN) with experience in Medical-Surgical Nursing, Maternal-Newborn Care, Postpartum Care, and Acute Care settings. Skilled in patient assessment, medication administration, patient education, interdisciplinary collaboration, and evidence-based nursing practice. Recognized for strong communication, leadership, critical thinking, and dedication to delivering safe, high-quality, patient-centered care. Brings over a decade of professional experience in leadership, operations, and customer service, providing a strong foundation for patient advocacy and team collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Nurse – Medical-Surgical Unit
Emory Decatur Hospital
Decatur, GA
11.2025 - Current
- Provide comprehensive nursing care to adult patients with acute and chronic medical conditions in a fast-paced Medical-Surgical environment.
- Perform thorough patient assessments, monitor vital signs, and identify changes in patient condition.
- Administer medications, IV therapies, blood products, and treatments safely and accurately.
- Develop, implement, and evaluate individualized nursing care plans.
- Collaborate with physicians, therapists, pharmacists, case managers, and interdisciplinary healthcare teams.
- Educate patients and families regarding diagnoses, medications, treatment plans, and discharge instructions.
- Maintain accurate and timely documentation within the electronic medical record (EMR).
- Prioritize care for multiple patients while ensuring patient safety and quality outcomes.
Lead Operations Coordinator
C.H. Robinson
Atlanta, GA
10.2018 - 11.2025
- Communicate shipment updates proactively and accurately while maintaining a customer-focused approach.
- Maintain and update account information with a high level of accuracy.
- Resolve account concerns and secure payments through effective communication.
- Collaborate with Account Management and Capacity teams to support operational goals.
- Analyze customer inquiries and provide timely solutions and updates.
- Demonstrate leadership, organization, and problem-solving skills in a fast-paced environment.
- Coordinated cross-functional teams to streamline logistics processes and enhance operational efficiency.
- Managed shipment tracking systems to ensure timely deliveries and accurate inventory management.
Nurse Extern
Piedmont Henry Hospital
Stockbridge, GA
06.2024 - 11.2025
- Observed patient conditions and reported changes to the RN and physician.
- Assisted with procedures, dressing changes, and routine patient care.
- Assisted with medication administration under supervision.
- Maintained accurate patient documentation and charting.
- Educated patients and families regarding medications, discharge planning, and health promotion.
- Collaborated with RNs, physicians, and healthcare professionals to support patient care planning and implementation.
Senior Practicum Student Nurse – Mother/Baby Unit
Northside Hospital Gwinnett
Lawrenceville, GA
04.2025 - 09.2025
- Completed an intensive precepted clinical practicum on a Mother–Baby/Postpartum Unit providing comprehensive care to postpartum mothers and newborns.
- Performed maternal and newborn assessments including vital signs, fundal checks, lochia assessments, pain evaluations, and newborn physical assessments.
- Assisted with breastfeeding support, newborn feeding education, and postpartum discharge teaching.
- Monitored maternal recovery following vaginal and cesarean deliveries.
- Administered medications and newborn vaccinations under RN supervision.
- Collaborated with nurses, physicians, lactation consultants, and interdisciplinary healthcare team members.
- Educated families regarding newborn care, safe sleep practices, infant feeding, and postpartum recovery.
- Documented patient assessments and interventions in the EMR.
Customer Service Representative
LG Hausys America, Inc.
Atlanta, GA
07.2015 - 10.2018
- Processed customer orders, payments, adjustments, and shipment tracking requests.
- Maintained customer records and account information.
- Managed inbound and outbound customer communications.
- Resolved customer concerns while delivering exceptional service.
Customer Service Representative
HD Supply
Marietta, GA
06.2013 - 07.2015
- Responded to customer inquiries regarding products, services, and order issues.
- Recommended products and solutions to meet customer needs.
- Performed quality reviews and call monitoring activities.
- Utilized SAP systems for order tracking and account management.
- Resolved customer concerns and issued appropriate credit adjustments.
Technical Support Advisor
Career Connections, Inc.
Norcross, GA
08.2012 - 05.2013
- Provided technical support for Apple products and services.
- Troubleshot software, hardware, wireless, and network-related issues.
- Assisted customers through education, repair, and escalation processes.
- Consistently exceeded performance expectations for customer satisfaction and first-call resolution.
Education
Bachelor of Science in Nursing - BSN
Chamberlain University
Atlanta, GA09-2025
Skills
- Medical-Surgical Nursing
- Maternal-Newborn Care
- Postpartum Assessment
- Newborn Assessment
- Medication Administration
- IV Therapy
- Patient Assessment
- Patient Education
- Electronic Medical Records (EMR)
- Interdisciplinary Collaboration
- Family-Centered Care
- Critical Thinking
- Care Coordination
- Wound Care
- Microsoft Office Suite
- SAP
- Salesforce
- Avaya
- Adobe
- Navisphere
- Retalix
- Intravenous therapy
- Pre-and Post-operative care
- Compassionate care
- Clinical judgment
Certification
- Registered Nurse (RN), Georgia
- Basic Life Support (BLS)
Timeline
Registered Nurse – Medical-Surgical Unit
Emory Decatur Hospital
11.2025 - Current
Senior Practicum Student Nurse – Mother/Baby Unit
Northside Hospital Gwinnett
04.2025 - 09.2025
Nurse Extern
Piedmont Henry Hospital
06.2024 - 11.2025
Lead Operations Coordinator
C.H. Robinson
10.2018 - 11.2025
Customer Service Representative
LG Hausys America, Inc.
07.2015 - 10.2018
Customer Service Representative
HD Supply
06.2013 - 07.2015
Technical Support Advisor
Career Connections, Inc.
08.2012 - 05.2013
Bachelor of Science in Nursing - BSN
Chamberlain University