Dorethia Stephens
Emory Decatur Hospital
Ellenwood
14
Years of experience
1
Certification
Compassionate Registered Nurse (BSN, RN) with experience in Medical-Surgical Nursing, and Acute Care settings. Skilled in patient assessment, medication administration, patient education, interdisciplinary collaboration, and evidence-based nursing practice. Recognized for strong communication, leadership, critical thinking, and dedication to delivering safe, high-quality, patient-centered care. Brings over a decade of professional experience in leadership, operations, and customer service, providing a strong foundation for patient advocacy and team collaboration.
Work History
Registered Nurse, Medical-Surgical Unit
1 Year- Provide comprehensive nursing care to adult patients with acute and chronic medical conditions in a fast-paced Medical-Surgical environment.
- Perform thorough patient assessments, monitor vital signs, and identify changes in patient condition.
- Administer medications, IV therapies, blood products, and treatments safely and accurately.
- Develop, implement, and evaluate individualized nursing care plans.
- Collaborate with physicians, therapists, pharmacists, case managers, and interdisciplinary healthcare teams.
- Educate patients and families regarding diagnoses, medications, treatment plans, and discharge instructions.
- Maintain accurate and timely documentation within the electronic medical record (EMR).
- Prioritize care for multiple patients while ensuring patient safety and quality outcomes.
Lead Operations Coordinator
7 Years 1 Month- Communicate shipment updates proactively and accurately while maintaining a customer-focused approach.
- Maintain and update account information with a high level of accuracy.
- Resolve account concerns and secure payments through effective communication.
- Collaborate with Account Management and Capacity teams to support operational goals.
- Analyze customer inquiries and provide timely solutions and updates.
- Demonstrate leadership, organization, and problem-solving skills in a fast-paced environment.
- Coordinated cross-functional teams to streamline logistics processes and enhance operational efficiency.
- Managed shipment tracking systems to ensure timely deliveries and accurate inventory management.
Nurse Extern
1 Year 5 Months- Observed patient conditions and reported changes to the RN and physician.
- Assisted with procedures, dressing changes, and routine patient care.
- Assisted with medication administration under supervision.
- Maintained accurate patient documentation and charting.
- Educated patients and families regarding medications, discharge planning, and health promotion.
- Collaborated with RNs, physicians, and healthcare professionals to support patient care planning and implementation.
Senior Practicum Student Nurse
5 Months- Completed an intensive precepted clinical practicum on a Mother–Baby/Postpartum Unit providing comprehensive care to postpartum mothers and newborns.
- Performed maternal and newborn assessments including vital signs, fundal checks, lochia assessments, pain evaluations, and newborn physical assessments.
- Assisted with breastfeeding support, newborn feeding education, and postpartum discharge teaching.
- Monitored maternal recovery following vaginal and cesarean deliveries.
- Administered medications and newborn vaccinations under RN supervision.
- Collaborated with nurses, physicians, lactation consultants, and interdisciplinary healthcare team members.
- Educated families regarding newborn care, safe sleep practices, infant feeding, and postpartum recovery.
- Documented patient assessments and interventions in the EMR.
Customer Service Representative
3 Years 3 Months- Processed customer orders, payments, adjustments, and shipment tracking requests.
- Maintained customer records and account information.
- Managed inbound and outbound customer communications.
- Resolved customer concerns while delivering exceptional service.
Customer Service Representative
2 Years 1 Month- Responded to customer inquiries regarding products, services, and order issues.
- Recommended products and solutions to meet customer needs.
- Performed quality reviews and call monitoring activities.
- Utilized SAP systems for order tracking and account management.
- Resolved customer concerns and issued appropriate credit adjustments.
Technical Support Advisor
9 Months- Provided technical support for Apple products and services.
- Troubleshot software, hardware, wireless, and network-related issues.
- Assisted customers through education, repair, and escalation processes.
- Consistently exceeded performance expectations for customer satisfaction and first-call resolution.
Education
Bachelor of Science in Nursing - BSN
Graduated September 2025
Skills
Medical-Surgical Nursing
Medication Administration
IV Therapy
Patient Assessment
Patient Education
Electronic Medical Records (EMR)
Interdisciplinary Collaboration
Family-Centered Care
Critical Thinking
Care Coordination
Wound Care
Microsoft Office Suite
SAP
Salesforce
Avaya
Adobe
Navisphere
Retalix
Intravenous therapy
Pre-and Post-operative care
Compassionate care
Clinical judgment
Certification
- Registered Nurse (RN), Georgia
- Basic Life Support (BLS)
Timeline
Registered Nurse, Medical-Surgical Unit
Emory Decatur Hospital
11.2025 - CurrentRead More
Senior Practicum Student Nurse
Northside Hospital Gwinnett
04.2025 - 09.2025Read More
Nurse Extern
Piedmont Henry Hospital
06.2024 - 11.2025Read More
Lead Operations Coordinator
C.H. Robinson
10.2018 - 11.2025Read More
Customer Service Representative
LG Hausys America, Inc.
07.2015 - 10.2018Read More
Customer Service Representative
HD Supply
06.2013 - 07.2015Read More
Technical Support Advisor
Career Connections, Inc.
08.2012 - 05.2013Read More
Chamberlain University
Bachelor of Science in Nursing from BSN
Read More