Doria Harvey

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

. Assisted in preparation of legal documents and reports

. Coordinated scheduling for court appearances and hearings

. Processed and maintained accurate records for inmate data management

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Coordinated schedules and appointments for Congresswoman Kennelly and her staff.
• Managed communication between constituents and the Congresswoman's office.
• Assisted in drafting responses to constituent inquiries and concerns.
• Facilitated training sessions for new staff on office procedures and protocols.
• Greeted clients, answered phones and provided customer service assistance.
• Organized and maintained office supplies inventory.

. Handled Capitol Flag and Presidential greeting letter request

• Handled confidential information with discretion and integrity.
• Maintained positive working relationship with fellow staff and management.
• Answered phones and routed voicemails to respective employees.

• Assisted customers with book selections and inquiries.
• Organized and maintained inventory for seamless operations.
• Processed transactions accurately using point-of-sale systems.
• Managed special orders and ensured timely fulfillment for patrons.
• Trained new employees on store policies and procedures.
• Conducted regular stock checks to maintain accurate inventory levels.
• Resolved customer complaints in a timely manner while maintaining professionalism.
• Created weekly reports detailing stock levels, sales figures, discounts applied.