Collection Specialist
CSI Company
Norcross, Ga
2023 - 2025
- Reviewed and corrected CPT and ICD-9 coding discrepancies to support compliance and accurate reimbursement
- Prepared, submitted, and monitored electronic and paper medical claims, ensuring accuracy and on-time filing
- Worked claim issues from start to finish, including clearinghouse edits, denials, and appeals
- Communicated directly with insurance companies to resolve claim questions and payment issues
- Posted and adjusted insurance payments while maintaining accurate account balances
- Investigated and resolved patient billing concerns with attention to detail and professionalism
- Kept patient financial and demographic information current to prevent billing errors
- Reviewed aging and accounts receivable reports to identify and follow up on overdue balances
- Tracked and organized outstanding balances owed to medical facilities, including high-dollar accounts
- Maintained spreadsheets and billing databases to keep financial information organized and audit-ready
- Prepared clear, compliant billing correspondence for patients and payers
- Supported the collection and review of multi-million-dollar accounts, contributing to overall revenue recovery