Dorian Sullivan
Forest Park
Summary
Dynamic Solar Consultant at Powur Solar with expertise in solar energy assessments and customer service excellence. Proven track record in developing tailored sales strategies and optimizing logistics, resulting in significant cost savings. Strong relationship management and problem-solving skills drive client satisfaction and loyalty in competitive markets.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Solar Consutant
Powur Solar
01.2024 - Current
- Assisted in conducting site assessments to evaluate solar energy potential.
- Supported installation teams by preparing materials and ensuring equipment readiness.
- Provided customer service by addressing inquiries about solar products and services.
- Learned about local regulations and incentives related to solar energy solutions.
- Reviewed proposals for accuracy before submission to clients.
- Developed knowledge of solar technologies and market trends through research initiatives.
- Leveraged industry expertise to provide accurate cost-saving estimates for prospective clients during consultations.
- Conducted comprehensive site assessments to determine optimal solar system configurations for clients'' needs.
Sales Agent
DAC Capital
05.2022 - 01.2024
- Developed strong client relationships to enhance customer loyalty and drive sales growth.
- Conducted market research to identify new business opportunities and target demographics.
- Utilized CRM software to manage client interactions and streamline the sales process.
- Assisted in creating tailored sales presentations that addressed client needs effectively.
- Collaborated with team members to strategize and implement promotional campaigns.
- Provided exceptional customer service to resolve inquiries and ensure satisfaction.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Freight Agent
Landstar Transportation Logistics
04.2020 - 06.2022
- Coordinated freight shipments, ensuring timely delivery and compliance with regulations.
- Managed customer inquiries, providing accurate information on shipment status and logistics solutions.
- Developed and maintained relationships with carriers to optimize transportation routes and costs.
- Processed shipping documentation, ensuring accuracy and adherence to company protocols.
- Assisted in tracking shipments using advanced logistics software, enhancing visibility for clients.
- Maintained detailed records of all transactions, facilitating accurate invoicing and financial reporting for stakeholders involved in each transaction.
- Negotiated favorable contracts with carriers by leveraging market knowledge and relationship-building skills.
- Enhanced customer satisfaction by proactively resolving issues and providing timely updates on shipment status.
- Developed strong relationships with carriers for improved negotiation of rates and services, resulting in cost savings.
- Reduced shipment errors by meticulously reviewing shipping documentation and addressing discrepancies.
- Optimized routing plans using advanced software tools, reducing transportation costs while maintaining service commitments.
Freight Agent
Roadrunner Transportation Systems Inc.
02.2018 - 04.2020
- Coordinated freight shipments, ensuring timely delivery and compliance with regulations.
- Communicated effectively with carriers and customers to resolve shipment issues promptly.
- Utilized transportation management software for tracking shipments and managing logistics data.
- Negotiated rates with carriers, optimizing costs while maintaining service quality.
- Ensured compliance with industry regulations through diligent adherence to safety protocols and guidelines.
Salon Manager
Wax Girls
01.2002 - 02.2018
- Oversaw daily salon operations, ensuring exceptional customer service and satisfaction.
- Managed staff scheduling, optimizing coverage to meet client demands efficiently.
- Implemented training programs for new hires, enhancing team performance and service quality.
- Developed marketing strategies, increasing client retention and attracting new customers.
- Monitored inventory levels, maintaining supplies to support seamless service delivery.
- Resolved customer complaints effectively, fostering a positive salon atmosphere and loyalty.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
Salon Stylist
LA Celebrity Wigs
06.2000 - 02.2002
- Consulted with clients to determine hairstyle preferences and provided personalized recommendations.
- Executed precision haircuts and color treatments while maintaining high standards of quality.
- Managed inventory of hair products and tools, ensuring availability for client services.
- Assisted in training junior stylists on techniques and salon best practices to enhance service delivery.
- Created a welcoming environment that improved client satisfaction and fostered repeat business.
- Implemented sanitation protocols to ensure compliance with health regulations and promote safety.
- Developed strong relationships with clients, resulting in increased loyalty and referrals for the salon.
- Adapted quickly to evolving beauty trends, incorporating new styles into service offerings effectively.
- Delivered exceptional customer service, resulting in increased repeat clientele and positive salon reviews.
- Developed strong client relationships through effective communication and active listening skills, fostering trust and loyalty.
- Adhered to salon policies and procedures, ensuring a consistent and professional customer experience for all clients.
- Participated in continuing education workshops and industry events to further develop technical skills and stay current with evolving trends.
Education
Certificate - AI Marketing
Coursera Google
California 2025
Certificate - AI in Healthcare
University of Colorado
CO2025
Certificate of Technical Studies - General Studies
David Pressley of Cosmetology
Royal Oak2020
Skills
- Solar energy assessments
- Customer service excellence
- Sales strategy development
- Regulatory compliance
- CRM software utilization
- Relationship management
- Technical sales presentations
- Logistics optimization strategies
- Inventory management practices
- Freight shipping coordination
- Contract negotiation skills
- Problem resolution techniques
- Marketing strategy execution
- Sales and marketing
- Cost estimation
- Cold calling
- Sales closing
- Territory management
- Closing deals
- Listening skills
- Problem-solving abilities
- Multitasking
Certification
AI Marketing, AI in Healthcare
Timeline
Solar Consutant
Powur Solar
01.2024 - Current
Sales Agent
DAC Capital
05.2022 - 01.2024
Freight Agent
Landstar Transportation Logistics
04.2020 - 06.2022
Freight Agent
Roadrunner Transportation Systems Inc.
02.2018 - 04.2020
Salon Manager
Wax Girls
01.2002 - 02.2018
Salon Stylist
LA Celebrity Wigs
06.2000 - 02.2002
Certificate - AI Marketing
Coursera Google
Certificate - AI in Healthcare
University of Colorado
Certificate of Technical Studies - General Studies
David Pressley of Cosmetology