Dorish Ware
Macon
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
38
38
years of professional experience
Work History
Sales Associate
Talbots
09.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
SALES ASSOCIATE
Chico's
05.2022 - Current
- Engaged with guests to understand and anticipate customer service needs.
- Operated cash register and POS to process sales transactions and handle payments.
- Introduced promotions and sale opportunities, enticing customers.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Responded promptly to customer queries to increase overall satisfaction.
SALES LEAD KEYHOLDER
Chico's
10.2021 - 04.2022
- Answered questions regarding store and merchandise.
- Recommended, select and help locate and obtained merchandise based on customer needs and desires.
- Placed special orders, submitted online orders or contacted other stores to find desired items.
- Watched for and recognized security risks and thefts.
- Computed sales prices, total purchases and received and processed cash and credit payment.
- Exchanged merchandise for customers and accepted returns.
- Greeted customers and ascertained what each customer wanted and needed.
- Opened and closed cash registers, balanced cash drawers and made deposits.
- Helped customers try on and fit merchandise.
SALES ASSOCIATE
Talbots
09.2015 - 10.2021
- Performed cleaning tasks, keeping store neat and organized.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Operated cash register and POS to process sales transactions and handle payments.
- Introduced promotions and sale opportunities, enticing customers.
- Promoted visual presentation standards by keeping store replenished.
- Highlighted new products and company promotions during sales pitches.
- Responded promptly to customer queries to increase overall satisfaction.
SALES ASSOCIATE
Kasper
08.2013 - 09.2015
- Performed cleaning tasks, keeping store neat and organized.
- Operated cash register and POS to process sales transactions and handle payments.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Engaged with guests to understand and anticipate customer service needs.
- Used product knowledge for handling objections.
- Introduced promotions and sale opportunities, enticing customers.
SALES ASSOCIATE
Dillard's
08.2009 - 07.2011
- Operated cash register and POS to process sales transactions and handle payments.
- Introduced promotions and sale opportunities, enticing customers.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Engaged with guests to understand and anticipate customer service needs.
- Responded promptly to customer queries to increase overall satisfaction.
PBX SWITCHBOARD OPERATOR
Coliseum Behavioral Health
02.2005 - 12.2008
- Managed Switchboard
- Followed HIPPA Guidelines
- Connected Callers to the Appropriate Professionals and/or Departments
- Greeted visitors, Ascertained reason for visit and Directed them accordingly
MATERIAL HANDLER
Brown & Williamson Tobacco
04.1987 - 05.2005
- Utilized a Forklift safely in the movement and processing of material
- Loaded and Unloaded Trucks
- Placed material in warehouse
- Supplied work area with needed material
Education
High School Diploma -
TWIGGS COUNTY HIGH SCHOOL
Jeffersonville, GA06.1968
Skills
- Exceptional Customer Service
- Relationship Building
- Excellent Communication
Timeline
Sales Associate
Talbots
09.2022 - Current
SALES ASSOCIATE
Chico's
05.2022 - Current
SALES LEAD KEYHOLDER
Chico's
10.2021 - 04.2022
SALES ASSOCIATE
Talbots
09.2015 - 10.2021
SALES ASSOCIATE
Kasper
08.2013 - 09.2015
SALES ASSOCIATE
Dillard's
08.2009 - 07.2011
PBX SWITCHBOARD OPERATOR
Coliseum Behavioral Health
02.2005 - 12.2008
MATERIAL HANDLER
Brown & Williamson Tobacco
04.1987 - 05.2005
High School Diploma -
TWIGGS COUNTY HIGH SCHOOL
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