Dorothy Jones
Douglasville
Summary
Seasoned professional with over a century of experience in property and case management, adept in resident relations, financial assistance navigation, and community resource linkage. Proven track record in managing resident accounts, lease processes, and resolving issues at Avenue 5 Property Management. Seeking an Assistant Property Manager role to leverage extensive background in client services and operational management.
Overview
104
104
years of professional experience
1
1
Certification
Work History
Assisting Property Manager
Avenue 5 Property Management
09.1921 - 02.2025
- Manage resident relations by accurately posting financial transactions and maintaining bookkeeping records, ensuring timely and precise Dequincy reporting.
- Administer resident accounts, manage charges, and handle lease breaks and renewals, contributing to the seamless operation of property management processes.
- Assist residents with issues and complaints, offer guidance through rental assistance programs, and connect them with community resources to support their housing needs.
Intensive Case Manager
Cobb County Community Services Board
04.2018 - 01.2022
- Reviewed reports and contributed to staff development, enhancing team efficiency and knowledge base.
- Coordinated vocational evaluations and facilitated client return-to-work processes, ensuring successful workplace reintegration.
- Assisted clients by resolving issues related to assigned physicians, navigating financial assistance programs, and connecting them with community resources for comprehensive support.
Patient Access Specialist (BHCC)
Cobb County Community Services Board
02.2017 - 04.2018
- Managed patient registration, secured pre-authorizations, and updated demographic information, ensuring accurate patient data and streamlined access to services.
- Supported the treatment team by contributing to the development of client care plans and monitoring progress toward treatment goals, enhancing the quality of client care.
Community Worker
Los Angeles County DMH-FSP
11.2014 - 08.2017
- Conducted comprehensive interviews with patients and their support networks to assess home environments and interpersonal dynamics.
- Evaluated medical and mental health statuses, contributing to the treatment and recovery plans for individuals with mental or emotional disorders.
- Facilitated workshops for Family Advocates, enhancing community support and care standards for affected individuals.
Case Manager
LA Child Guidance Clinic
11.2008 - 02.2015
- Conducted thorough assessments and developed tailored rehabilitation programs, incorporating personal and vocational counseling, training, and job placement assistance.
- Collaborated with patients, families, and affiliated agencies to ensure the successful implementation and evaluation of individualized care plans.
- Facilitated the enhancement of clients' independence and employability through strategic support and comprehensive case management.
Education
Bachelor of Arts (BA) - Human Services
University of Phoenix
Associate of Arts (AA) - Liberal Studies
Los Angeles Trade Technical College
Skills
- Crisis Intervention
- Conflict Resolution
- Problem Focused Counseling
- Case Management
- Mental Behaviors
- Social Work
- Human Resources
- Intakes
- Motivational Interviewing
- Client Progress Monitoring
- Employee Development
- Carelogic
- Qa
- Profiler
- Yardi
- Fair Housing
- Right Source
Certification
- Special Recognition Award, National Dean's List
- Certified Nursing Assistant (CNA), Technical Trade College
Timeline
Intensive Case Manager
Cobb County Community Services Board
04.2018 - 01.2022
Patient Access Specialist (BHCC)
Cobb County Community Services Board
02.2017 - 04.2018
Community Worker
Los Angeles County DMH-FSP
11.2014 - 08.2017
Case Manager
LA Child Guidance Clinic
11.2008 - 02.2015
Assisting Property Manager
Avenue 5 Property Management
09.1921 - 02.2025
Bachelor of Arts (BA) - Human Services
University of Phoenix
Associate of Arts (AA) - Liberal Studies
Los Angeles Trade Technical College