Dorothy Rommel
Temple,GA
Summary
Dynamic leader with a proven track record at Kwik Trip, enhancing operational efficiency and customer satisfaction. Expert in menu development and sanitation standards, I excel in fostering team development and implementing cost-saving strategies. Achieved significant sales growth through innovative marketing and promotions, demonstrating exceptional problem-solving abilities and a commitment to excellence in foodservice operations.
Food service professional with solid background in managing kitchen operations and ensuring compliance with safety standards. Proven ability to lead teams towards achieving operational efficiency and high customer satisfaction. Known for strong collaboration skills and adaptability to changing needs, with expertise in staff training and quality control.
Committed and hardworking Job Title with Number years of experience directing Industry food service. Well-rounded leader with talent for supervising employees and Skill. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
14
14
years of professional experience
Work History
Assistant Food Manager
Kwik Trip
10.2022 - 04.2023
- Streamlined kitchen processes to enhance overall efficiency, resulting in shorter wait times and improved customer satisfaction.
- Coordinated special events such as wine tastings or guest chef nights, creating memorable experiences for diners and driving repeat business.
- Developed strong relationships with vendors to secure competitive pricing on supplies, negotiating favorable contracts for the restaurant''s benefit.
- Contributed to marketing efforts by developing promotional materials highlighting the restaurant''s unique offerings and enticing customers through targeted campaigns.
- Assisted in budget development by tracking expenses meticulously and making cost-saving recommendations where appropriate.
- Evaluated employee performance regularly, identifying areas for growth and offering support in achieving professional goals as necessary.
- Collaborated with the head chef to create seasonal menu offerings that appealed to a diverse clientele while adhering to budget constraints.
- Promoted a positive work environment by fostering teamwork among staff members and providing constructive feedback on performance improvements.
- Managed inventory control, reducing waste and maintaining appropriate stock levels for efficient operations.
- Implemented waste reduction strategies by repurposing leftover ingredients, resulting in significant cost savings for the restaurant.
- Increased sales through effective upselling techniques and promoting daily specials to patrons.
- Monitored food quality throughout the production process, immediately addressing any issues that could compromise taste or presentation standards.
- Trained new staff members on proper food handling procedures, safety protocols, and company policies to ensure compliance with industry standards.
- Established a strong rapport with customers by maintaining a visible presence on the floor and addressing any questions or concerns regarding menu selections and preparation methods.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Sale Associate
Kwik Trip
10.2021 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Waitress
Izzydockside
05.2020 - 07.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
Manager
L&M Cafe
06.2012 - 08.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Waitress
L&M Cafe
06.2010 - 08.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Dishwasher
L&M Cafe
07.2009 - 06.2010
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
Education
High School Diploma -
Melrose - Mindoro High School
Melrose, WI2005
Skills
- Ordering
- Monitoring food preparation
- Kitchen equipment operation and maintenance
- Customer service
- Multitasking
Timeline
Assistant Food Manager
Kwik Trip
10.2022 - 04.2023
Sale Associate
Kwik Trip
10.2021 - 04.2023
Waitress
Izzydockside
05.2020 - 07.2021
Manager
L&M Cafe
06.2012 - 08.2020
Waitress
L&M Cafe
06.2010 - 08.2020
Dishwasher
L&M Cafe
07.2009 - 06.2010
High School Diploma -
Melrose - Mindoro High School
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