Dorothy St. Fleur
Dallas
Summary
Detail-oriented professional with a strong administrative background, seeking a Property Manager or Administrative position. Proven organizational skills, hands on problem-solving approach, and a commitment to top-notch customer service. Eager to contribute to a dynamic property management team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Family Service Advisor
Kennesaw Memorial Park
Marietta
07.2025 - Current
- Holds self-accountable for prospecting
- Obtains referrals from families served by the location
- Networks and builds community and civic relationships
- Explains and presents presentations to families served and referred families
- Maintains and tracks activity levels to ensure productivity
- Build Relationships with Families
- Responds to client inquiries in a timely, respectful, sensitive and professional manner
- Follows through on all customer problems and requests
- Builds trust-based relationships to earn the right to ask for referrals
Final Process Level Tufting Operator
Shaw Industries
Cartersville
05.2024 - 07.2025
- This production associate runs the carpet manufacturing machines (tufting), ensures high quality carpet production, and ensures a safe work environment.
- Monitored production lines for efficiency and quality compliance.
- Operated tufting machines to produce high-quality carpet products.
Installation Coordinator
Empire Today LLC
Deerfield Beach
03.2022 - 07.2023
- Coordinated daily subcontractor assignments and ensured the fulfillment of job obligations.
- Established and maintained strong working relationships with installers, emphasizing retention efforts.
- Drove new installation revenue streams through Change Order management while maintaining existing labor models.
Administrative Assistant
Fred Hunters
Hollywood
10.2020 - 07.2023
- Assisted locational management with daily operations, ensuring seamless functionality.
- Provided monthly Excel reports to enhance operational visibility and decision-making.
- Managed E.D.R.S. for Death Certificates, entered contracts, and handled cash receipts in HMIS (electronic system).
Field Operations Support Assistant
Bailey Memorial
Tamarac
03.2018 - 10.2020
- Assists locational Management with daily operation including Same Day Check Requester
- Providing Monthly Excel Reports
- E.D.R.S. for Death Certificate
- Entering contracts and receiving / entering cash receipts in HMIS (electronic system)
- Receiving clients and visitors
- Performs a variety of clerical and other tasks
- SOX compliance
- SOX Assessor Auditor
- Maintaining files and records via paper and electronic documents
- Assist the Funeral Director with families
- Making sure all Data of clients and revenue are entered correctly in electronic system
Administrative Assistant
Elijah Bell’s Funeral Services
Lauderdale Lakes
04.2014 - 05.2017
- Greet Families and schedule meetings for service planning
- E.D.R.S. for Death Certificate
- Receiving clients and visitors
- Perform a variety of clerical and other tasks
- Maintaining files and records via paper and electronic documents
- Assisting the Funeral Director with families, clients and visitor
- Driving hearse, Family limousine and other vehicle as needed
Office Manager
Spine Chiropractic Center
Miami Gardens
12.2009 - 03.2014
- Welcomed and service message therapist, doctors, customers and patients with their needs.
- Prepare invoices for the billing department along with accounts payable and receivable.
- Answer high volume of phone calls in a call center setting.
- Contact physician offices to obtain medically necessary patient documentation as well as follow up with pending cases.
- Follow up and maintain records for completion.
- Evaluate and test new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines.
- Writes, revises, and verifies quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently.
- Reviews new or modified program, including documentation, diagram, and flow chart, to determine if program will perform according to user request and conform to guidelines.
- Oversee prepared claims for the billing department. Along with accounts payable and receivable.
- Manage office staff in maintaining professional, sincere, and compassionate service.
- Co-led strategic sourcing and projects to improve functions of office procedures for budgeting and efficient workflow.
- Enters instructions into computer to test program for validity of results, accuracy, reliability, and conformance to establishment standards.
- Obtained and verified all authorization codes, diagnosis and numbers to ensure payment for procedures billed.
- Participated in strategic groups of Quality Assurance for physicians, patients, and company care and regulations.
Education
Property Management -
Gold Coast Schools
Miami, FL07.2023
Real Estate 63-Hour Sales Associate Pre-License Course -
Gold Coast Schools
Miami, FL04.2023
High School Diploma -
North Miami Senior High School
Miami, FL, USA01.2003
Skills
- Detail oriented
- Client relations
- Strategic planning
- Microsoft Word
- PowerPoint
- Excel
- Bilingual
- Legal compliance
- Strong interpersonal skills
- Expert in Microsoft Office
- Florida public notary
- Bilingual in English and Creole
- Knowledge of insurance collection and billing
- Ability to prioritize and manage competing tasks
- Clear communication skills
- Professional personal presentation
- Organizing
- Planning
- Customer service-oriented
- Exceptionally detailed
- Stress tolerance
- Network building
Certification
- Florida Public Notary
- Real Estate 63-Hour Sales Associate Pre-License Course, Gold Coast Schools, Miami, FL, 04/01/23
- Property Management, Gold Coast Schools, Miami, FL, 07/01/23
References
Available upon request
Professional Skill Set
- Expert in Microsoft Office, with a focus on Excel
- Florida Public Notary
- Bilingual in English and Creole
- Knowledge of Insurance Collection and Billing
- Ability to prioritize and manage competing tasks
- Clear communication skills and professional personal presentation
- Organizing, planning, and customer service oriented
- Exceptionally detailed
- Stress tolerance
Timeline
Family Service Advisor
Kennesaw Memorial Park
07.2025 - Current
Final Process Level Tufting Operator
Shaw Industries
05.2024 - 07.2025
Installation Coordinator
Empire Today LLC
03.2022 - 07.2023
Administrative Assistant
Fred Hunters
10.2020 - 07.2023
Field Operations Support Assistant
Bailey Memorial
03.2018 - 10.2020
Administrative Assistant
Elijah Bell’s Funeral Services
04.2014 - 05.2017
Office Manager
Spine Chiropractic Center
12.2009 - 03.2014
Property Management -
Gold Coast Schools
Real Estate 63-Hour Sales Associate Pre-License Course -
Gold Coast Schools
High School Diploma -
North Miami Senior High School