Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorothy Renee Walls

Evans

Summary

Dynamic and detail-oriented professional with extensive experience at Chris Scott Wellness, excelling in administrative support and operations management. Proven ability to enhance office efficiency through innovative organizational strategies and exceptional customer service. Skilled in data entry and budget monitoring, fostering teamwork and collaboration to achieve company goals.

Overview

25
25
years of professional experience

Work History

General Program Assistant

Harlem School District
05.2024 - 03.2025

Supervision of elementary aged children during the lunch and recess hours.


Assisted with projects including, lamination, cutting and copying of projects for the children's classrooms.

Office Manager

Chris Scott Wellness
01.2020 - 03.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Administrative Assistant

Mercy Health System
01.2000 - 04.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

No Degree - Medical Terminology I & II

Rock Valley College
Rockford, IL
01-2007

High School Diploma -

River Ridge High School
Elizabeth, IL
05-1986

Skills

  • Teamwork and collaboration
  • Multitasking and organization
  • Data entry
  • Scheduling management
  • Administrative support
  • Valid Driver's license
  • Driven and outgoing
  • Child development
  • Operations support
  • Remote working experience
  • Training coordination
  • Payroll reporting
  • Budget monitoring
  • Excel spreadsheets
  • Multi-line phone proficiency
  • Billing and coding

Timeline

General Program Assistant

Harlem School District
05.2024 - 03.2025

Office Manager

Chris Scott Wellness
01.2020 - 03.2025

Administrative Assistant

Mercy Health System
01.2000 - 04.2020

No Degree - Medical Terminology I & II

Rock Valley College

High School Diploma -

River Ridge High School
Dorothy Renee Walls