Douglas Dendy
Chatsworth
Summary
Dynamic Field Service Manager skillfully manages field service operations and projects. History of turning around under-performing teams
Overview
26
26
years of professional experience
Work History
Field Service Manager
The French Steel Company
Atlanta
03.2021 - Current
- Coordinated field service operations for equipment installation and maintenance.
- Led a team of technicians in troubleshooting customer issues effectively.
- Implemented safety protocols to ensure compliance during field operations.
- Managed inventory supplies for service tools and replacement parts efficiently.
- Developed training programs for new staff on equipment handling procedures.
- Communicated with clients to schedule service appointments and resolve inquiries.
- Monitored technician performance and provided feedback for improvement.
- Developed and implemented field service policies and procedures.
- Coordinated with vendors to provide timely repair services to customers.
Manager /Repair Technician
Mr Appliance
Dalton
11.2019 - 03.2021
- Managed daily operations and workflow of appliance repair services.
- Supervised team members to ensure quality customer service and satisfaction.
- Developed training programs for new staff to enhance skills and knowledge.
Service Technician
Sears
Atlanta
02.2013 - 11.2019
- Diagnosed mechanical issues in appliances using diagnostic tools and techniques.
- Provided exceptional customer service by addressing concerns and answering questions effectively.
- Maintained accurate records of service calls and repairs performed on customer appliances.
- Trained new technicians on repair procedures, tools, and customer interaction strategies.
Manager/Owner/Operator
RFI Installations
Grand Prairie
04.2000 - 08.2013
- Oversaw project timelines and ensured adherence to installation schedules.
- Coordinated team activities and communicated with clients to address concerns.
- Managed resource allocation for multiple simultaneous installation projects.
Education
Some College (No Degree) - Agricultural Business And Management
Murray State University
Murray, KYSkills
- Equipment maintenance
- Policy writing
- Project management
- Technical troubleshooting
Timeline
Field Service Manager
The French Steel Company
03.2021 - Current
Manager /Repair Technician
Mr Appliance
11.2019 - 03.2021
Service Technician
Sears
02.2013 - 11.2019
Manager/Owner/Operator
RFI Installations
04.2000 - 08.2013
Some College (No Degree) - Agricultural Business And Management
Murray State University