Summary
Overview
Work History
Education
Skills
Timeline
Generic

Douglas Dendy

Chatsworth

Summary

Dynamic Field Service Manager skillfully manages field service operations and projects. History of turning around under-performing teams

Overview

26
26
years of professional experience

Work History

Field Service Manager

The French Steel Company
Atlanta
03.2021 - Current
  • Coordinated field service operations for equipment installation and maintenance.
  • Led a team of technicians in troubleshooting customer issues effectively.
  • Implemented safety protocols to ensure compliance during field operations.
  • Managed inventory supplies for service tools and replacement parts efficiently.
  • Developed training programs for new staff on equipment handling procedures.
  • Communicated with clients to schedule service appointments and resolve inquiries.
  • Monitored technician performance and provided feedback for improvement.
  • Developed and implemented field service policies and procedures.
  • Coordinated with vendors to provide timely repair services to customers.

Manager /Repair Technician

Mr Appliance
Dalton
11.2019 - 03.2021
  • Managed daily operations and workflow of appliance repair services.
  • Supervised team members to ensure quality customer service and satisfaction.
  • Developed training programs for new staff to enhance skills and knowledge.

Service Technician

Sears
Atlanta
02.2013 - 11.2019
  • Diagnosed mechanical issues in appliances using diagnostic tools and techniques.
  • Provided exceptional customer service by addressing concerns and answering questions effectively.
  • Maintained accurate records of service calls and repairs performed on customer appliances.
  • Trained new technicians on repair procedures, tools, and customer interaction strategies.

Manager/Owner/Operator

RFI Installations
Grand Prairie
04.2000 - 08.2013
  • Oversaw project timelines and ensured adherence to installation schedules.
  • Coordinated team activities and communicated with clients to address concerns.
  • Managed resource allocation for multiple simultaneous installation projects.

Education

Some College (No Degree) - Agricultural Business And Management

Murray State University
Murray, KY

Skills

  • Equipment maintenance
  • Policy writing
  • Project management
  • Technical troubleshooting

Timeline

Field Service Manager

The French Steel Company
03.2021 - Current

Manager /Repair Technician

Mr Appliance
11.2019 - 03.2021

Service Technician

Sears
02.2013 - 11.2019

Manager/Owner/Operator

RFI Installations
04.2000 - 08.2013

Some College (No Degree) - Agricultural Business And Management

Murray State University
Douglas Dendy