Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Britney Reyes

Covington

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at IHOP. Proven ability to enhance guest engagement and resolve conflicts effectively. Strong work ethic complemented by expertise in POS operation and team collaboration, ensuring efficient service and customer satisfaction. Committed to maintaining cleanliness standards and fostering positive customer experiences.

Overview

2
2
years of professional experience

Work History

Server

IHOP
01.2024 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Babysitter

Home/Away
01.2023 - 01.2025
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
  • Arranged transportation for school and activities, ensuring punctuality.
  • Coordinated outdoor activities to promote physical health and exploration.

Retail Sales Associate

Metro by T-Mobile
06.2024 - 12.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Customer Service Representative

La Reyna Unique Auto Sales
05.2024 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Alcovy High School
14567 GA-36, Covington, GA 30014
05-2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Cleanliness standards
  • Food running
  • Service prioritization
  • Team collaboration
  • Food safety practices
  • Table bussing
  • Order management
  • Foreign language proficiency
  • Food safety
  • POS operation
  • Customer feedback management
  • Team leadership
  • Problem-solving
  • Excellent communication
  • Critical thinking

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Retail Sales Associate

Metro by T-Mobile
06.2024 - 12.2024

Customer Service Representative

La Reyna Unique Auto Sales
05.2024 - 08.2024

Server

IHOP
01.2024 - 01.2025

Babysitter

Home/Away
01.2023 - 01.2025

Alcovy High School

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Britney Reyes