Drana Godwin

Albany

Summary

Experienced healthcare professional with a strong background in patient care, customer service, and administrative support. Holds an associate's degree in Medical Billing and Coding and CNA certification. Currently working as a sleep technician, with additional experience in data entry and patient support, seeking to contribute to a healthcare team focused on patient well-being and operational excellence.

Overview

years of professional experience

Certification

Work History

Sleep Technician

Phoebe Putney Memorial Hospital

Albany, GA

07.2022 - Current

- Conduct and monitor sleep studies, providing detailed summary reports for physicians to assist in diagnosing sleep disorders.
- Ensure patient comfort during studies and answer questions regarding procedures and processes.
- Maintain accurate records in compliance with healthcare standards.

Customer Service Representative

Englewood Healthcare

Albany, GA

07.2021 - 09.2022

- Managed patient inquiries, appointments, and records in a customer service capacity.
- Performed data entry tasks, maintaining patient information with high accuracy and confidentiality.
- Worked collaboratively with medical staff to improve patient experience and satisfaction.

Education

Associate Degree - Medical Billing and Coding

Ultimate Medical Academy

01.2017

Skills

- Healthcare Administration: Medical billing and coding, patient records management, and data entry
- Sleep Diagnostics: Patient observation, diagnostic reporting, and procedural assistance

- Customer Service: Effective communication, patient support, and problem-solving skills
- Clinical Skills: CNA-certified care, vital signs assessment, and patient comfort