Drejaney Tamiano-Mahe
Warner Robins
Summary
Industrious professional with meticulous nature and firm grasp of business management and executive planning. Leads and is always open to learning new things while treating everyone with the upmost respect. Solves time sensitive staffing situations with cost efficient resources. Proficient in Microsoft Word, Excel, Power Point, SharePoint, One Note, Workday and ServiceNow. Ability to identify and solve unforeseen issues. Systematic professional with an adaptable approach to solving problems and maintaining smooth operations. Superior work ethic and exhibits strong interpersonal skills suited to establish rapport at all levels. Unparallel ability to deliver clear concise, accurate and effective communications.
Overview
9
9
years of professional experience
Work History
Checkout Specialist Lead
Nt Cardiovascular Center
11.2024 - Current
- Oversee physician schedule which includes scheduling all diagnostic imaging aswell as follow up appointments.
- Maintaining front office aswell as ordering supplies for building.
- Keeping inventory of all clinical and administrative supplies.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Reception Assistant Manager
Virginia Hospital Center
06.2023 - 07.2024
- Chart preparation for doctors via EPIC, ensuring everything needed was in the chart and prepped for the next day
- Pre-registered charts to ensure information was up to date
- Investigated and analyzed client complaints to identify and resolve issues.
- Scheduled and confirmed appointments and meetings for management team.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Answered any admin related questions via MYCHART for both doctors and patients in addition to any tasks that needed to be completed
- Handled incoming and outgoing mail, facsimile paperwork, and customer records
- Maintained a positive environment for patients and medical staff
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Managed conference room bookings for internal meetings and external events.
Executive Assistant
Pretty Secure, LLC
05.2022 - 07.2023
- Planed and organized full spectrum of actions required for the directors to conduct day to day business, including, but not limited to, planning executive calendars, scheduling meetings, answering phones, and responding to emails.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Managed daily invoices, reports and proposals.
- Provided support by organizing and facilitating program briefings, to include gathering information, reviewing reports, reviewing charts, and other business integration support as needed
- Prepared all Continental US and Overseas travel arrangements and travel vouchers
- Organized and facilitated training, client meetings, team meetings and in-person and virtual events
- Maintained accurate department and customer records, financial documents, contracts, expense reports and invoices; assists in payroll preparation and bookkeeping
Surgery Scheduler
Desert West Surgery
12.2021 - 11.2022
- Booked surgeries according to physician volume and maintained prompt turnaround times
- Scheduled follow-up appointments as designated by physician
- Distributed treatment and procedural information to patients
- Checked patient insurance and collected pre-authorizations from providers
- Collaborated and established strong working relationships with physicians, supervisors and colleagues
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Transmitted medical records and other correspondence by mail, e-mail, or fax
- Completed relevant insurance and other claim forms
- Answered telephones and directed calls to appropriate medical or administrative staff
Medical Scheduling Coordinator
Alaska Heart and Vascular Institute
01.2021 - 11.2021
- Maintained schedules for all Cardiac physicians
- Pleasantly greeted patients as they entered, answered calls, scheduled and confirmed appointments
- Accurately scheduled consults and imaging orders, such as MRI's, Echos, and CT scans
- Verified insurance and mailed referrals to outside providers
- Hands on with EMR Systems and charts
- Reviewed schedules and worked directly in clinic with cardiologists and their nurses
Member Service Specialist
Alaska USA FCU
02.2020 - 12.2020
- Engaged with members over the phone assisting them in problems and or inquiries regarding their financial accounts
- Completed more than 100 calls per day by following scripts and maintaining good call control
- Answered inbound calls from wide range of members, welcomed callers in polite, friendly and professional manner
- Displayed strong telephone etiquette, effectively handling difficult calls with empathy for the customers' needs
Apheresis Technician
Blood Bank of Alaska
02.2018 - 02.2020
- Registered donors at the front desk and acted as a receptionist as needed
- Greeted potential and actual donors, received and made calls to past donors
- Conducted mini physicals, checked vitals, administered health questionnaire to ensure personnel are safe and healthy for donation
- Assisted in performing phlebotomy functions; withdrawing blood, platelets or plasma
Front Desk Receptionist
Pediatric Dental Associates
01.2016 - 02.2018
- Checked patients and parents in for appointments, processed, scanned and filed insurance paperwork
- Sent email reminders about appointments
- Scheduled and confirmed dental appointments
- Spoke with insurance representatives to resolve insurance conflicts
- Processed paperwork to for referrals and outpatient requests
Education
Associates of Applied Science -
UMUC
09.2025
High School -
East Anchorage High School
Anchorage, Alaska05.2017
Skills
- Executive Level Admin Support
- Executive Presentation Development
- Conflict Resolution
- Risk Management
- Training and Development
- Record and Bookkeeping
- Organizational and Time Management
- Data Entry/Management
- Travel Administration
- Accounting Support
- Sensitive Material Handling
- Records Management
- Customer Service Representative
- Patient Management
Timeline
Checkout Specialist Lead
Nt Cardiovascular Center
11.2024 - Current
Reception Assistant Manager
Virginia Hospital Center
06.2023 - 07.2024
Executive Assistant
Pretty Secure, LLC
05.2022 - 07.2023
Surgery Scheduler
Desert West Surgery
12.2021 - 11.2022
Medical Scheduling Coordinator
Alaska Heart and Vascular Institute
01.2021 - 11.2021
Member Service Specialist
Alaska USA FCU
02.2020 - 12.2020
Apheresis Technician
Blood Bank of Alaska
02.2018 - 02.2020
Front Desk Receptionist
Pediatric Dental Associates
01.2016 - 02.2018
Associates of Applied Science -
UMUC
High School -
East Anchorage High School
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