Summary
Overview
Work History
Education
Skills
Timeline
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Drena Erwin

Calhoun

Summary

Dynamic and results-driven professional who had the opportunity to work at Kenneth Hand Bail Bonds, which allowed me to excel in customer service and operational efficiency. A dedicated team player skilled in data entry and problem-solving, I have successfully implemented process improvements that enhanced service delivery and optimized team performance.

Overview

29
29
years of professional experience

Work History

Office Assistant

Castle's Rack & Fabrication
05.2017 - 06.2024
  • Managed daily office operations, ensuring efficient workflow and organization.
  • Assisted in scheduling appointments and coordinating meetings for staff and clients.
  • Maintained accurate records, filing documents systematically for easy retrieval.
  • Supported inventory management by tracking supplies and placing orders as needed.
  • Provided customer service support, addressing inquiries and resolving issues promptly.

Assistant Manager/Bail Bond Agent

Kenneth Hand Bail Bonds
04.2010 - 05.2017
  • Led team in executing operational strategies to enhance productivity and service quality.
  • Streamlined inventory management processes, improving accuracy and reducing discrepancies.
  • Developed training materials to onboard new staff and improve performance consistency.
  • Implemented customer feedback mechanisms, enhancing service delivery standards.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Manager

Gordon County Finance
05.1995 - 03.2000
  • Led daily operations to optimize team performance and service delivery.
  • Developed training programs to enhance staff skills and operational efficiency.
  • Implemented process improvements resulting in increased workflow productivity.
  • Managed inventory levels using advanced tracking systems for accuracy and efficiency.
  • Oversaw scheduling and resource allocation to meet customer demands effectively.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

Associate of Science - Communications

Ashland University
Ashland, Ohio, OH

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • Dedicated team player
  • Strong problem solver

Timeline

Office Assistant

Castle's Rack & Fabrication
05.2017 - 06.2024

Assistant Manager/Bail Bond Agent

Kenneth Hand Bail Bonds
04.2010 - 05.2017

Assistant Manager

Gordon County Finance
05.1995 - 03.2000

Associate of Science - Communications

Ashland University
Drena Erwin