Drena Erwin
Calhoun
Summary
Dynamic and results-driven professional who had the opportunity to work at Kenneth Hand Bail Bonds, which allowed me to excel in customer service and operational efficiency. A dedicated team player skilled in data entry and problem-solving, I have successfully implemented process improvements that enhanced service delivery and optimized team performance.
Overview
29
29
years of professional experience
Work History
Office Assistant
Castle's Rack & Fabrication
05.2017 - 06.2024
- Managed daily office operations, ensuring efficient workflow and organization.
- Assisted in scheduling appointments and coordinating meetings for staff and clients.
- Maintained accurate records, filing documents systematically for easy retrieval.
- Supported inventory management by tracking supplies and placing orders as needed.
- Provided customer service support, addressing inquiries and resolving issues promptly.
Assistant Manager/Bail Bond Agent
Kenneth Hand Bail Bonds
04.2010 - 05.2017
- Led team in executing operational strategies to enhance productivity and service quality.
- Streamlined inventory management processes, improving accuracy and reducing discrepancies.
- Developed training materials to onboard new staff and improve performance consistency.
- Implemented customer feedback mechanisms, enhancing service delivery standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Gordon County Finance
05.1995 - 03.2000
- Led daily operations to optimize team performance and service delivery.
- Developed training programs to enhance staff skills and operational efficiency.
- Implemented process improvements resulting in increased workflow productivity.
- Managed inventory levels using advanced tracking systems for accuracy and efficiency.
- Oversaw scheduling and resource allocation to meet customer demands effectively.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Associate of Science - Communications
Ashland University
Ashland, Ohio, OHSkills
- Customer service
- Positive attitude
- Time management
- Data entry
- Dedicated team player
- Strong problem solver
Timeline
Office Assistant
Castle's Rack & Fabrication
05.2017 - 06.2024
Assistant Manager/Bail Bond Agent
Kenneth Hand Bail Bonds
04.2010 - 05.2017
Assistant Manager
Gordon County Finance
05.1995 - 03.2000
Associate of Science - Communications
Ashland University