Drew Cheatham
Cartersville
Summary
Results-driven Operations Leader with 8 years of experience optimizing business operations across financial performance, recruiting, payroll, scheduling, inventory control, and team development. Led cross-functional teams to enhance operational efficiency and drive key performance indicators while ensuring workforce retention. Collaborated with executive leadership on P&L management and execution of strategic initiatives.
Overview
6
6
years of professional experience
Work History
Operations/Store Manager
The Good Feet Store
Kennesaw
01.2023 - Current
- Managed full P&L responsibility for high-volume retail location, driving profitability.
- Directed payroll, scheduling, inventory management, staffing, and daily operations to enhance operational efficiency.
- Analyzed KPIs, financial reports, labor costs, and operational metrics to identify improvement areas.
- Led recruiting, interviewing, hiring, onboarding, and employee development initiatives to enhance team performance.
- Collaborated with district leadership on business planning and marketing initiatives, increasing customer engagement.
- Participated in district-wide hiring panels to strengthen talent acquisition efforts.
Operation/Assistant Store Manager
The Good Feet Store
Kennesaw
04.2021 - 01.2023
- Supervised sales floor operations and coached associates to enhance revenue and conversion outcomes.
- Provided product demonstrations and customer consultations to drive sales.
- Delivered new-hire training and ongoing development to elevate team performance.
- Supported recruitment and onboarding processes to integrate new hires effectively.
Optician
Edwards Eye Care
Woodstock
02.2020 - 04.2021
- Guided customers in selecting optical products through personalized consultative service.
- Managed customer communication, performed administrative tasks, and ensured timely product fulfillment.
- Coordinated appointment scheduling and managed insurance claims processing using RevolutionEHR.
Education
Undergraduate Study - Communications
Kennesaw State University
Kennesaw, GA01-2012
Skills
- Operations management
- Inventory management
- Budget management
- Process improvement
- Project coordination
- Employee development
- Performance management
- Customer experience
- Data analysis
- Vendor coordination
- RevolutionEHR
- Microsoft Office suite
- SharePoint expertise
Timeline
Operations/Store Manager
The Good Feet Store
01.2023 - Current
Operation/Assistant Store Manager
The Good Feet Store
04.2021 - 01.2023
Optician
Edwards Eye Care
02.2020 - 04.2021
Undergraduate Study - Communications
Kennesaw State University