Drew Gaskins
Snellville
Summary
Customer service professional with extensive experience in high-pressure retail and food service settings. Expertise in effective communication, problem resolution, and transaction accuracy. Recognized for providing exceptional service, addressing customer issues promptly, and contributing to team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service
CVS Pharmacy
Snellville
08.2020 - 03.2025
- Operated POS systems to facilitate cash and card transactions efficiently.
- Assisted customers with purchases and inquiries, ensuring high-quality service.
- Maintained accuracy in transactions, promoting trust and reliability.
- Supported store operations through stocking, organizing, and compliance with company policies.
Customer Service
Goodwill
Snellville
09.2017 - 03.2020
- Operated POS systems to efficiently process cash and card transactions.
- Assisted customers with purchases and returns while ensuring satisfaction.
- Stocked and organized merchandise to enhance store presentation.
- Maintained clean and welcoming environment to improve customer experience.
- Demonstrated accuracy and teamwork, contributing to effective store operations.
- Supported Goodwill’s mission of community support and sustainability through dedicated service.
Cashier Team Lead
Wendy's
Snellville
07.2013 - 10.2017
- Processed cash transactions accurately in fast-paced food service environments.
- Operated POS systems to facilitate efficient service.
- Delivered exceptional customer service, addressing concerns with professionalism.
- Supported team operations to ensure seamless workflow and service delivery.
Education
Diploma - Master Cosmetologist
Empire Beauty School
Lawrenceville, GA09-2018
High School Diploma -
Penn Foster Career School
Scranton, PA05-2015
Skills
- Communication
- Problem-Solving
- Patience
- Attention to Detail
- Time Management
- Teamwork
- Adaptability
- Conflict Resolution
Certification
Master Cosmetologist
Timeline
Customer Service
CVS Pharmacy
08.2020 - 03.2025
Customer Service
Goodwill
09.2017 - 03.2020
Cashier Team Lead
Wendy's
07.2013 - 10.2017
Diploma - Master Cosmetologist
Empire Beauty School
High School Diploma -
Penn Foster Career School