Shakir Gilkes
Lithonia
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Engineer
Beamex
07.2021 - Current
- Led end-to-end database migrations and ETL processes, ensuring seamless data extraction, transformation, and loading across enterprise systems such as Maximo, SAP, and Beamex
- Verified data integrity, optimized performance, and ensured minimal downtime during transitions
- Supported compliance initiatives to achieve ISO 27001 certification, conducting rigorous assessments, identifying gaps, and implementing corrective actions to align with regulatory requirements
- Collaborated with stakeholders to develop policies, risk management strategies, and security controls to strengthen compliance posture
- Assessed and validated the full lifecycle of implementation, testing, and maintenance of project assets across Microsoft Azure, AWS, Citrix, and On-Premises environments, ensuring robust system integration
- Developed Crystal Reports and stored queries to support compliance auditing, regulatory monitoring, and data integrity validation
- Implemented and managed controls to proactively detect and resolve network connectivity issues across Server and Client platforms, ensuring strict adherence to security protocols
- Created System Security Assessments (SSA) and Disaster Recovery Plans (DRP)
Information Technology Engineer II
Control Southern Inc
08.2019 - 07.2021
- Deployed and managed Microsoft Azure instances and AWS application hosting, while also administering cloud-hosted databases such as AWS RDS and Azure SQL
- Configured and managed firewalls, IDS/IPS, and IPSec VPN tunnels for network security
- Skilled in network troubleshooting and SIEM monitoring with Splunk, including security investigations and device configuration
- Managed mobile device migration and administration using Maas 360, Apple Business Manager, Verizon MDM, and Intune
- Troubleshooting a range of issues across Windows, macOS, iOS, and Android operating systems
- Operated and maintained VOIP systems with Cisco Unified, Cisco Unity, Cisco AutoAttendant, and WebEx Admin
Support Analyst II
Sage
08.2018 - 08.2019
- Assisted clients with the implementation of Sage products into cloud environments such as Azure and AWS
- Hosted databases on AWS RDS and Azure SQL, ensuring proper configuration and optimization for performance and scalability
- Extracted and migrate data from SAP into Beamex software, ensuring seamless integration and data accuracy
- Created Power BI dashboards to visualize data trends, performance metrics, and key insights for stakeholders
- Prepared and format Excel spreadsheets for efficient data conversion processes
- Developed and optimize stored SQL queries and reports using Crystal Reports and SQL Server for enhanced data analysis and reporting capabilities
- Engaged with clients to gather requirements, conduct workshops, and manage database migration projects to meet their specific needs
Helpdesk I
Wipro
02.2018 - 08.2018
- Assisted end-users with diverse computer issues, including Microsoft Outlook configuration, virus removal, and routine maintenance
- Troubleshooted and repaired Windows and Mac systems, along with third-party software, utilizing remote access tools
- Setup local networks and addressed issues with wireless and USB-connected printers
- Prioritized and managed a queue of support tickets, ensuring timely resolution within SLAs
- Documented troubleshooting steps and resolutions to facilitate knowledge sharing and improve future support processes
- Collaborated with team members to enhance help desk procedures and deliver exceptional customer service
Education
Bachelor of Science - Information Technology
Kennesaw State University
12.2020
Skills
- Virtualization Technologies
- Infrastructure Deployment
- Risk Mitigation
- IT infrastructure
- IT compliance
- System administration
Certification
- ISC2 CCSP, 05/01/24, 05/01/27
- CompTIA Security+, 10/01/23, 10/01/26
- AWS Certified Cloud Practitioner (CLF-C01), 12/01/22, 12/01/25
Timeline
Project Engineer
Beamex
07.2021 - Current
Information Technology Engineer II
Control Southern Inc
08.2019 - 07.2021
Support Analyst II
Sage
08.2018 - 08.2019
Helpdesk I
Wipro
02.2018 - 08.2018
Bachelor of Science - Information Technology
Kennesaw State University
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