DUNCAN FRASER
OTE Business LLC
Marietta
9
years of professional experience
Results-driven Operations Leader with 11 years of experience in customer service, sales, scheduling, and team leadership. Expertise in managing competing priorities, maintaining accurate records, and ensuring quality standards. Communicates effectively in fast-paced environments, delivering strong performance both independently and collaboratively.
Work History
Business Owner
4 Years 2 Months- Direct daily operations for a residential and light-commercial cleaning and maintenance business, coordinating client requests, schedules, routes, job assignments, and service delivery.
- Maintained organized customer, appointment, service, and business records using office tools to streamline daily operations.
- Develop and apply cleaning, sanitation, safety, and quality-control procedures and checklists to promote accurate, consistent work across job sites.
- Recruited, trained, and supervised team members; communicated expectations, monitored performance, and addressed quality concerns promptly.
- Managed multiple deadlines and unexpected schedule changes while remaining responsive to customers and staff.
- Handle customer and business information discreetly, follow applicable company and DOT requirements, and maintain a reliable, team-oriented work environment.
Cleaning Technician
1 Year 9 Months- Removed debris, soot, and contaminated materials from affected residential and commercial spaces.
- Sanitized surfaces, contents, and fixtures using restoration cleaning agents and industry safety practices.
- Documented property conditions and completed cleanup tasks according to restoration work orders.
- Maintained organized work areas, tools, and equipment to support safe, consistent jobsite operations.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Provided excellent service by addressing client concerns promptly and professionally.
Yard Attendant
2 Years 4 Months- Inspected incoming vehicles for damage, documentation accuracy, and lot readiness.
- Managed keys, inventory tags, and vehicle locations to support efficient retrieval.
- Directed vehicle placement across yard to maintain organized, accessible inventory flow.
- Moved vehicles using tow trucks, jump boxes, and safety procedures.
- Communicated with office staff and drivers to coordinate vehicle releases and pickups.
Education
Associates - Business
High School Diploma
Skills
Sanitation procedures
Scheduling priorities
Quality assurance
Data entry accuracy
Customer service
Business development
Team leadership and adaptability
Team training
Microsoft Word
Outlook
and Excel
Internet
email
and telephone communication
Data entry
HIPAA compliance
Driving skills
Operational efficiency
Fleet management
Route optimization
Regulatory compliance
Personal Information
Title: ADMINISTRATIVE OPERATIONS CUSTOMER SERVICE QUALITY SUPPORT
Timeline
Business Owner
OTE Business LLC
08.2022 - CurrentRead More
Cleaning Technician
Team Restoration
09.2020 - 06.2022Read More
Yard Attendant
Insurance Auto Auctions, IAA
04.2018 - 08.2020Read More
John Adams High School
High School Diploma
Read More
CUNY Queensborough Community College
Associates from Business
Read More