D’undria King
Stockbridge
Summary
Dynamic leader with a proven track record at KINGS CREDIT REPAIR, enhancing customer satisfaction through tailored payment solutions. Skilled in data analysis and effective decision-making, I excel in operational excellence and strategic visioning, driving process improvements that elevate client experiences and ensure compliance with industry regulations.
Overview
11
11
years of professional experience
Work History
CEO/Credit Specialist
Kings Credit Repair
02.2019 - Current
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
Property Management
Graham Properties LLC
01.2020 - 05.2023
- Developed customized property management solutions, resulting in increased tenant satisfaction and retention rates.
- Improved tenant satisfaction by implementing efficient property management strategies and addressing concerns
- Handled property management tasks such as rent collection and maintenance coordination for absentee owners or landlords.
- Spearheaded initiatives for process improvement in property management operations, increasing efficiency and tenant satisfaction.
- Ensured regulatory compliance by staying up-to-date on industry laws and guidelines related to property management and investment activities.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Negotiated lease agreements to meet both tenant needs and property management goals.
- Coordinated with property management to prioritize and schedule maintenance tasks effectively.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Insurance Verification Specialist
Moving Forward Counseling
01.2014 - 04.2021
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Transportation Coordinator
Spinnaker Supply Chain Management DBA Cummins
02.2016 - 01.2019
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Analyzed transportation data to identify improvement opportunities.
Education
Associates - Business Commerce & HR Management
Southwest Community College
Memphis, TNGeneral -
Whitehaven High School
Memphis, TN05.2013
Skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
- Time management
- Leadership
- Written & verbal communication
- Prioritization
- Adaptability
- Negotiating
- Problem solving
- Data analysis
- Microsoft suites
- Organizational
- Detailed oriented
Timeline
Property Management
Graham Properties LLC
01.2020 - 05.2023
CEO/Credit Specialist
Kings Credit Repair
02.2019 - Current
Transportation Coordinator
Spinnaker Supply Chain Management DBA Cummins
02.2016 - 01.2019
Insurance Verification Specialist
Moving Forward Counseling
01.2014 - 04.2021
Associates - Business Commerce & HR Management
Southwest Community College
General -
Whitehaven High School
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