Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Duran Houston

Atlanta

Summary

Dynamic and results-driven professional with extensive experience at P.F. Chang's Bistro, Varasano's Pizza and more, excelling in high-volume dining and order accuracy. Proven ability to enhance customer satisfaction through effective table management and upselling techniques, ensuring timely service and a memorable dining experience. Skilled in POS system operation and maintaining hygiene standards.

Overview

12
12
years of professional experience

Work History

Server

Varasano's Pizza
11.2024 - Current
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Ensured that all dishes were served at the correct temperature and garnishes were properly presented on plates.
  • Ensured compliance with alcohol regulations by checking identification prior to serving alcoholic beverages.
  • Filled condiments and napkin containers during slack periods.

Shift Leading server

P.F. Chang's Bistro
12.2018 - 10.2024
  • Directed server assignments for various workstations in establishment, including running and closing side work.
  • Checked setup completeness to ensure readiness of dining environment.
  • Took orders accurately, efficiently and courteously from customers in a timely manner.
  • Ensured timely delivery of precise food orders.
  • Verified customer satisfaction with meals.

Food Waiter

Wet Willies Atlanta
12.2013 - 12.2018
  • Set up bar for service shift.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Ensured timely delivery of customer requests to culinary team.

Education

High School Diploma -

John F. Kennedy High School
Cleveland, OH
05.2002

Skills

  • High-volume dining
  • Dining area maintenance
  • Upselling techniques
  • Hygiene standards
  • POS System Operation
  • Table management
  • Bar terminology
  • Liquor, wine, and food service
  • Order Accuracy

Accomplishments

  • Over 350 Customer reviews at Varasano's pizza and partnering companies alone in the past 5 months (look me up!)
  • Well over a decade in the serving industry, please contact any of my former jobs and managers, I take pride in showing up early and leaving late
  • Top 2 in sales all 5 years at P.F. Changs.

Timeline

Server

Varasano's Pizza
11.2024 - Current

Shift Leading server

P.F. Chang's Bistro
12.2018 - 10.2024

Food Waiter

Wet Willies Atlanta
12.2013 - 12.2018

High School Diploma -

John F. Kennedy High School

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Duran Houston